HP Deskjet Ink Advantage 4615 (CZ283C) Руководство по эксплуатации онлайн [124/228] 41077

Check the printer IP address

• To check the IP address of the printer, obtain the IP address by printing a network

configuration page. Press the

(Wireless) button, and then, using the buttons on

the right, scroll to and select Print Reports, and then select Network

Configuration Page.

• Ping the printer using the IP address from the command prompt (Windows) or from

Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the

Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the

command prompt (Windows):

C:\Ping 123.123.123.123

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the

box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP

address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online

support website at

www.hp.com/go/customercare. This website provides

information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer

problems.

• Hardware installation suggestions

•

HP software installation suggestions

•

Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and

inside the printer.

• Make sure that the printer is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be

on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to

a working power outlet.

Chapter 8

120 Solve a problem