Brother QL-500 [14/19] Press the feed button for more than one second

Maintenance and Troubleshooting

When glue is attached to the label

outlet (metallic plate part and resin

guide part) and the printer damages

the label, pull out the power plug from

the socket and clean the label outlet

with a cloth dipped into ethanol or

isopropyl alcohol.

It is recommended to clean the label

outlet when replacing the cutter unit.

Insert edge (A) of the cleaning sheet into the printing unit and guide

it out to just in front of the cutter.

• Do not remove part (A) of the cleaning sheet.

• The printed side of the cleaning sheet should be facing upwards.

After inserting the cleaning sheet into the

printing unit, push down the roll release lever

and remove the B part of cleaning sheet.

To purchase a cleaning sheet, contact the retail

outlet where the printer was purchased or your local

authorized service centre.

Close the DK Roll cover and turn ON the printer’s power.

Press the Feed button for more than one

second.

The roller rotates for 100 mm.

The adhesive face of the cleaning sheet removes any

stains or dust on the roller.

• If you do not press the Feed button for more than

one second, the roller rotates for only 8 mm.

• Dispose the cleaning sheet after use.

Feed button

Label outlet maintenance

Label outlet