![Brother QL-500 [17/19] Troubleshooting](/img/pdf.png)
Brother QL-500 [17/19] Troubleshooting
![Brother QL-500 [17/19] Troubleshooting](/views2/1470170/page17/bg11.png)
15
STEP
1
STEP
2
Getting started IntroductionMaintenance and
Troubleshooting
If problems occur while using this printer, the following may help you to solve the
problems.
Problem Solution
•
The QL-500/560 does
not print, or a printing
error is received.
• Is the USB cable loose?
Check that the USB cable is connected correctly.
• Is the DK Roll installed correctly?
If not, remove the DK Rolls and reinstall.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
•
The power button does
not light up or flash.
• Is the power supply cord connected correctly?
Check that the power supply cord is connected and plugged in. If
connected correctly, try connecting it to another electrical socket.
* If the power button still does not light up or flash, contact the retail
outlet where the printer was purchased or your local authorized
service centre.
•
The printed label
contains streaks or
poor quality characters,
or the label is not fed
correctly.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or
dirt from the roller may become stuck on the printer head. If this occurs,
clean the roller. Refer to "Roller maintenance" on page 11.
•
A data transmission
error appears on the
PC.
• Is the correct port selected?
Check that the correct port is selected from the “Print to the following
port” list in the Printer Properties dialog box.
• Is the QL-500/560 in cooling mode (the LED lamp is flashing slowly)?
Wait until the LED lamp stops flashing and then try printing again.
•
Labels are jammed in
the cutter or are not
ejected correctly after
printing.
• Does the edge of the cutter unit seem to have lost its sharpness?
• Do cutter errors occur frequently?
Replace the cutter. For details, refer to "Replacing the cutter unit" on
page 13.
• Is there dirt or lint on the roller preventing it from rolling freely?
Use a Cleaning Sheet to clean the roller. For details, refer to "Roller
maintenance" on page 11.
•
The layout style is not
updated when the Add-
in is still activated and a
new label roll is
installed.
• Was a new label roll installed before activating the P-touch Add-In (The
P-touch function is added to your standard Microsoft toolbar)?
Exit the P-touch Add-In, load the second label roll type, reactivate the
P-touch Add-in, choose "Select Layout", and then verify the layout.
•
The P-touch Add-in
icon is not displayed in
Microsoft
®
Word.
• Is Microsoft
®
Word started up from Microsoft
®
Outlook
®
?
• Is Microsoft
®
Word chosen for the editor usually used for Microsoft
®
Outlook
®
?
Due to program limitations, the Microsoft
®
Word Add-In does not work
with the above settings. Quit Microsoft
®
Outlook
®
, and restart
Microsoft
®
Word.
Troubleshooting
Potential types of problems
Содержание
- User s guide ql 500 ql 560 p.1
- User s guid p.1
- Ql 500 ql 560 p.1
- Be sure to read and understand this guide before using the machine we recommend that you keep this guide nearby for future reference p.1
- Www brother com p.1
- Online support page support brother com p.2
- Maintenance and troubleshooting 11 p.3
- Introduction 2 p.3
- Getting started 8 p.3
- Contents p.3
- Trademarks p.4
- The contents of this manual and the specifications of this product are subject to change without notice p.4
- Symbols used in this manual p.4
- Introduction p.4
- General infomation p.4
- Compilation and publication notice p.4
- Warning p.5
- To use the machine safely p.5
- The printer p.5
- Safety precautions p.5
- Warning p.6
- The printer p.6
- Power cord p.6
- Installation storage p.6
- Dk roll dk label dk tape p.6
- Cutter p.6
- Caution p.6
- The printer p.7
- General precautions p.7
- Cutter unit p.7
- Power cord p.8
- Dk roll dk label and dk tape p.8
- Cd rom and software p.9
- Parts description p.10
- Main printing unit p.10
- Getting started p.10
- Ql 500 ql 560 p.10
- Led lamp p.11
- Installing the dk roll p.11
- Your ql 500 560 comes with a paper guide that collects strips of printed labels that have not been cut off from the machine p.12
- Lower the label lever and then close the dk roll compartment cover p.12
- Lift the label lever and then thread the end of the dk roll into the slot immediately before the cutter p.12
- Installing the paper guide p.12
- Connecting to the power supply p.12
- Connect the ac power cord to the ql 500 560 and then plug the power supply cord into a standard electrical socket p.12
- Roller maintenance p.13
- Print head maintenance p.13
- Maintenance and troubleshooting p.13
- Maintenance p.13
- Insert edge a of the cleaning sheet into the printing unit and guide it out to just in front of the cutter p.14
- Close the dk roll cover and turn on the printer s power p.14
- After inserting the cleaning sheet into the printing unit push down the roll release lever and remove the b part of cleaning sheet p.14
- Press the feed button for more than one second p.14
- Label outlet maintenance p.14
- Replacing the cutter unit p.15
- Caution p.16
- Troubleshooting p.17
- Problem solution p.17
- Potential types of problems p.17
- Product specifications p.18
- Items specifications p.18
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