Tesy GCV 1004724D C22 ECW 305084 Подключение к Интернету онлайн [10/108] 864383

TROUBLESHOOTING

If you have problems with attaching your water heater to the internet, you can search in Youtube for "Tesy Electric Water Heaters - Video Guide".

If you have any problems with your water heater, please contact the service which is add in the warranty card or the dealer from which you have

bought the device.

Most frequent problems: Solution:

Failed connection to or nding of the Wi-Fi network of the

appliance

Check whether the wireless connection symbol on the display is active.

Check whether the appliance is connected to the power supply source.

Get close to the appliance.

Failed connection to the home Wi-Fi network

(wireless connection)

Check whether the modem is on.

If you use a laptop, make sure that the switch for the wireless connection, located

in the front, the side or the back of the laptop is in ON position

Make sure that you have entered correctly the name of your home network.

Wait for about 1 minute and check again whether the connection is successful.

The water heater cannot be seen in the application. Check whether your router is connected to the Internet.

The appliance has to be connected to the wireless router (modem) in your house

(o󰀩ce). See item 5.

Check whether you have entered correctly the email of your account in the main

menu of the appliance’s network. See item 8.

The water heater is connected correctly, but it does not work Restart the application.

If the inbuilt wireless module does not nd the wireless router

(modem)

Use an additional wireless module to enhance the signal of the wireless router

(modem).

After I have connected to the Wi-Fi network of the appliance, I

do not see it in the browser window

Enter the address 10.0.0.1 in the address bar of the browser and you will see the

application.

You have forgotten the password of the wireless Wi-Fi device of

the water heater.

If you have forgotten the password for protection of your network, you will need

to use the RESET function of the appliance to restore its factory settings. See

Instruction for use and storage, Restore Factory Settings section.

An attempt to restore the factory settings fails. The appliance has to be switched o󰀨 from the stand-by button (it has to be

illuminated in white). When the appliance is o󰀨, the display should show only the

time, date and the Wi-Fi symbol.

Upon opening the mobile application, the main menu is

visualized in the water heater’s network

If upon activation of the mobile application the main menu of the water heater

is loaded, and not the dedicated screen for control via the Internet, you need to

stop the direct Wi-Fi connection with the appliance established through its aerial

wireless network TCHxxxxxxxx and then connect to your home network.