Dreame Trouver S10 Руководство по эксплуатации онлайн [13/26] 881407
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Dreame Trouver S10 Руководство по эксплуатации онлайн [13/26] 881407

Dreame Trouver S10 Руководство по эксплуатации онлайн [13/26] 881407
20 21
ENEN
Troubleshooting
Problem Solution
Robot does not turn on.
The battery is low. Recharge the robot on the charging dock, then try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32°F (0°C) and 104°F (40°C).
Robot does not recharge.
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Poor contact. Clean charging contacts of the charging dock and robot.
Robot does not return to
charging dock.
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
Please clean the dock's signaling area.
Robot is malfunctioning. Turn o the robot and then reactivate it.
Robot is making a strange
noise.
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
any debris.
Robot no longer cleans
eciently or leaves dust
behind.
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
Robot cannot connect to Wi-Fi.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
scheduled cleaning.
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
Troubleshooting
Problem Solution
Does leaving the robot on the
charging dock consume power
if it is already fully charged?
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
optimal battery performance.
No water comes out of the
water tank, or only a little bit
comes out.
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the User Manual.
Clean the air hole on the water tank stopper.
Robot doesn't resume cleaning
after charging.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Robot doesn’t return to
charging dock after being
moved.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
dock, it might not be able to automatically return on its own, in which case you need to manually place the robot
onto the charging dock.
The mop pad holder is raised
abnormally.
Please check if there is any foreign object stuck in the mop pad holder, and try to restart the robot. If the problem
persists, please contact the after-sales service team.
For more support, contact us via https://global.dreametech.com.

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