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Troubleshooting and other information

4 Change the compatibility setting to Basic(for VoIP).

You may be able to send and receive faxes by lowering the connection speed.

a Press Menu, 2, 0, 1.

b Press a or b to choose Basic(for VoIP).

c Press OK.

d Press Stop/Exit.

If, after trying all of the above the problem is still not resolved, turn the machine off, and then turn

it on.

If you still cannot send or receive faxes after trying all of the above, check the FAQ on the

Brother Solutions Center website (http://solutions.brother.com/

Troubleshooting for other problems

Question Answer

Cannot receive a fax. If you have a delicated fax line and want your Brother machine to automatically

answer all incoming faxes, you should choose Fax Only.

Can I set the machine not to print

the Transmission Verification

report?

This product will print a Transmission Verification report. Even if the Transmission

Verification report is set to Off, a report is printed when there is a communication

error.

If the Journal Period is set to Off, Fax Journal are not printed.

Can I cancel the fax job? Press Stop/Exit to cancel the fax, or press Menu 2, 6 (for MFC-1815 only) or

Menu 2, 7 (for MFC-1810 only) to cancel the remaining jobs.

Poor sending quality. Try changing your resolution to Fine or S.Fine, or clean the scanner.

Sent faxes are blank. Make sure you are loading the document correctly. The document should be face

down when using the ADF or the scanner glass. See Loading documents

on page 33.

Vertical black lines when sending. Black vertical lines on faces you send are typically caused by dirt or correction

fluid on the glass strip. See Clean the inside of the machine. on page 69.