Yealink SIP-T46G — user Guide for Troubleshooting IP Phone Issues and Settings [166/182]

User Guide for the SIP-T46G IP Phone

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 You can also find the MAC address from the phone’s bar code on the back of the

phone.

Why can’t I get a dial tone?

 Check for any loose connections and that the phone has been installed properly.

For the installation instructions, refer to Phone Installation on page 11.

 Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to

check whether the dial tone is present for one of the audio modes.

If the dial tone exists on another audio mode, connect a different handset or

headset to isolate the problem.

Why doesn’t the phone ring?

Check the ringer volume on the phone. To adjust the ringer volume setting, press the

Volume key when the phone is on-hook and idle. For more information, refer to Volume

on page 31.

Why can’t I receive calls?

 Check the SIP registration with your system administrator.

 Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do

Not Disturb (DND) on page 99.

 Check that call forward is disabled on the phone. Refer to Call Forward on page

103.

 Check whether the caller number is stored in the blacklist directory. Refer to Blacklist

on page 49.

Why is my handset not working?

Check that the handset cord is fully connected to both the handset jack on the phone

and handset. Refer to Phone Installation on page 11.

Why is my headset not working?

 Check that the headset cord is fully connected to the headset jack on the phone.

Refer to Phone Installation on page 11.

 Check that the headset mode is activated. Refer to Headset Use on page 55.

 Check that the headset volume is adjusted to an appropriate level. Refer to Volume

on page 31.

What is the difference between user name, register name and display name?

Both user name and register name are defined by the server. A user name is used to

identify the account while a register name matched with a password is used for