Yealink SIP-T27P — troubleshooting Common Issues with IP Phones [154/166]
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User Guide for the SIP-T27P IP Phone
144
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly.
For the installation instructions, refer to Phone Installation on page 14.
Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to
check whether the dial tone is present for one of the audio modes.
If the dial tone exists on another audio mode, connect a different handset or
headset to isolate the problem.
Why doesn’t the phone ring?
Check the ringer volume on the phone. To adjust the ringer volume setting, press the
Volume key when the phone is on-hook and idle. For more information, refer to Volume
on page 32.
Why can’t I receive calls?
Check the SIP registration with your system administrator.
Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do
Not Disturb (DND) on page 90.
Check that call forward is disabled on the phone. Refer to Call Forward on page 94.
Check whether the caller number is stored in the blacklist directory. Refer to Blacklist
on page 47.
Why is my handset not working?
Check that the handset cord is fully connected to both the handset jack on the phone
and handset. Refer to Phone Installation on page 14.
Why is my headset not working?
Check that the headset cord is fully connected to the headset jack on the phone.
Refer to Phone Installation on page 14.
Check that the headset mode is activated. Refer to Headset Use on page 54.
Check that the headset volume is adjusted to an appropriate level. Refer to Volume
on page 32.
What is the difference between user name, register name and display name?
Both user name and register name are defined by the server. A user name is used to
identify the account while a register name matched with a password is used for
authentication if the server requires. Display name is the caller ID that will be displayed
on the callee’s LCD screen. Server configuration may override the local configuration.
Содержание
- We are striving to improve our documentation quality and we appreciate your feedback email p.3
- Your opinions and comments to docsfeedback yealink com p.3
- In this guide p.5
- About this guide p.5
- Table of contents vii p.7
- Table of contents p.7
- Overview 1 p.7
- Getting started 11 p.7
- Customizing your phone 23 p.7
- About this guide v p.7
- Basic call features 79 p.8
- Advanced phone features 15 p.8
- Troubleshooting 43 p.9
- Regulatory notices 51 p.9
- Index 55 p.9
- Appendix a time zones 53 p.9
- Overview p.11
- Hardware component instructions p.11
- Icon instructions p.13
- Led instructions p.15
- Web user interface p.16
- User interfaces p.16
- Phone user interface p.16
- Documentations p.19
- Packaging contents p.21
- Getting started p.21
- Optional accessories p.23
- Phone installation p.24
- Ac power optional p.25
- Power over ethernet p.26
- Phone initialization p.26
- Phone status p.27
- Basic network settings p.28
- Registration p.31
- Idle screen p.31
- General settings p.33
- Customizing your phone p.33
- Backlight p.33
- Language p.34
- Contrast p.34
- Time date p.35
- Administrator password p.37
- Key as send p.38
- Phone lock p.39
- Volume p.42
- Ring tones p.42
- Audio settings p.42
- Contact management p.44
- Directory p.45
- Local directory p.46
- Groups p.46
- Editing groups p.47
- Adding contacts manually p.49
- Adding contacts p.49
- Adding contacts from remote phone book p.50
- Adding contacts from call history p.50
- Editing contacts p.51
- Deleting contacts p.52
- Searching for contacts p.53
- Placing calls to contacts p.53
- Search source list in dialing p.54
- Importing exporting contact lists p.56
- Blacklist p.57
- Remote phone book p.59
- Call history management p.61
- System customizations p.63
- Logo customization p.63
- Headset use p.64
- Headset prior p.64
- Headset mode activation deactivation p.64
- Dual headset p.65
- Dss keys p.66
- Line keys p.66
- Redialing numbers p.89
- Call completion p.89
- Recent call in dialing p.89
- Basic call features p.89
- Recall p.89
- Auto redial p.89
- Auto answer p.89
- Placing calls p.89
- Answering calls p.89
- Include p.89
- Anonymous call rejection p.89
- If you require additional information or assistance with your new phone contact your p.89
- Anonymous call p.89
- Ending calls p.89
- Do not disturb dnd p.89
- Conference p.89
- Call waiting p.89
- Call transfer p.89
- This chapter provides basic operating instructions for the sip t27p ip phone topics p.89
- Call pickup p.89
- The sip t27p ip phone is designed to be easily used like a regular phone on a public p.89
- Call park p.89
- System administrator p.89
- Call mute p.89
- Switched telephone network pstn you can place calls answer calls transfer a call to p.89
- Call hold resume p.89
- Someone else or conduct a conference call p.89
- Call forward p.89
- Static forwarding p.104
- Dynamic forwarding p.111
- Directed call pickup p.118
- Group call pickup p.120
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Discover solutions to common problems with IP phones, including dial tone issues, ringing problems, and headset malfunctions. Get your phone working smoothly again.