Lincoln Town Car (2002) [179/248] Customer assistance

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)

The Dispute Settlement Board is:

• an independent, third-party arbitration program for warranty disputes

• available free to owners and lessees of qualifying Ford Motor Company

vehicles

The Dispute Settlement Board may not be available in all states. Ford

Motor Company reserves the right to change eligibility limitations, modify

procedures and/or to discontinue this service without notice and without

incurring obligations per applicable state law.

What kinds of cases does the Board review?

Unresolved warranty repair concerns or vehicle performance concerns as

on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light

trucks which are within the terms of any applicable written new vehicle

warranty are eligible for review, except those involving:

• a non-Ford product

• a non-Ford dealership

• sales disputes between customer and dealer except those associated

with warranty repairs or concerns with the vehicle’s performance as

designed

• a request for reimbursement of consequential expenses unless a

service or product concern is being reviewed

• items not covered by the New Vehicle Limited Warranty (including

maintenance and wear items)

• alleged personal injury/property damage claims

• cases currently in litigation

• vehicles not used primarily for family, personal or household purposes

(except in states where the Dispute Settlement Board is required to

review commercial vehicles)

• vehicles with non-U.S. warranties

Concerns are ineligible for review if the New Vehicle Limited Warranty

has expired at receipt of your application and, in certain states eligibility

is dependent upon the customer’s possession of the vehicle.

Eligibility may differ according to state law. For example, see the unique

brochures for California, West Virginia, Georgia and Wisconsin

purchasers/lessees.

Customer Assistance

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