Thomson VH20BW02 [43/48] Troubleshooting

Thomson VH20BW02 [43/48] Troubleshooting
Problem Possible reason Solution
The device cannot
be charged.
The unit is not properly
connected to the mains
power supply.
The device is not
properly connected to
the station.
Check the mains power supply
connection.
Put the device on the
Charging Station again.
The Handle control
does not work.
• The battery is low.
The Handle is not
attached properly.
Please check the battery and
charge it fully.
• Re-attach the Handle.
The device does
not work.
The Dirty Water Tank
is full.
The Dirty Water Tank is
not attached.
The Roller Brush is not
attached.
• Empty the Dirty Water Tank.
Check and attach the Dirty
Water Tank.
Please check and attach the
Roller Brush.
The display of
Clean Water Tank
shows incorrect
data.
The display is not
calibrated.
Take off the Clean Water Tank,
turn the device on and press
Spray button. Turn the device
off until draining the pipe. Then
press On and Eco/Max buttons
simultaneously for 5 seconds
until the digital display flashes
two times, then check again.
Poor vacuum
cleaning efficiency.
The HEPA filter is
blocked.
• The HEPA filter is wet.
The Scraper is not
installed properly.
Please check and clean the
HEPA filter.
• Dry HEPA filter first.
Check and re-install the
Scraper.
Troubleshooting
Operating instructions Wet and dry vacuum cleaner VH20BW02 43

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