Neoline Flash 2K Wi-Fi dual Руководство по эксплуатации онлайн [9/20] 884237

Guarantee period

The Manufacturer establishes a warranty period for the Product of 12 months from

the date of sale, but not more than 18 months from the date of transfer of the

Product to the trading organization, depending on which period comes earlier. If it is

impossible to determine the date of sale of the product, the warranty period will be

calculated from the date of manufacture of the product. The manufacturer sets the

service life of the product to 24 months. The service life is calculated from the date

of production of the product. The production date is indicated in the serial number.

The month and year of production are indicated in 4 characters before the "C". For

example: NEOFL2KD0624C0001. The DVR was manufactured in June 2024. Or the

production date is indicated explicitly. During the warranty period, the manufacturer

undertakes to eliminate defects in the product free of charge by repairing it or

replacing it with a similar one, provided that the defect arose through the fault of the

manufacturer.

Warranty terms

1. This warranty is valid subject to the following conditions: correct and clear

completion of the warranty card indicating the model name, serial number, date of

sale and the seal of the selling company in the warranty card.

2. The warranty does not include periodic maintenance, installation software, product

configuration.

3. Products with defects arising from due to: a) mechanical damage; b)

non-compliance with operating conditions or erroneous actions of the owner; c)

violation by the consumer of storage and transportation rules; d) natural disasters

(lightning, fire, flood), as well as other causes beyond the control of the seller and

manufacturer, such as voltage surges in the electrical network, etc.; e) penetration of

foreign objects, liquids, insects into the product; f) repairs or making structural or

circuit changes j) by unauthorized persons; k) deviation for power supply,

telecommunications and cable networks:

4. The right to warranty service is lost in the following cases: a) if the seals installed

by the manufacturer or an authorized service center are missing or broken; b) if the

malfunction is caused by the combined use of the product with equipment or

software not included in the product delivery package, as well as independent

firmware of the product,

independent software update, which resulted in failure or errors in the operation of

the product.

c) if product defects are caused by computer viruses; d) if the defects are caused by

the use of the product as part of a set of faulty equipment;

5. Warranty service for goods is carried out: a) according to the rules of the

legislation of the country in which the goods were purchased; b) trading / authorized

organizations and service centers of the country in which the goods were purchased.

6. This guarantee does not infringe on the consumer's legal rights granted to him by

current legislation.

7. The manufacturer is not responsible for any losses arising as a result of incorrect

installation, maintenance, operation, or associated with equipment failure or

inoperability.