Assistant AP-703 [95/100] Troubleshooting

YOUR SUCCESS IS OUR CONCERN!

TROUBLESHOOTING

If the device does not function as it is expected, please try the following

steps.

The device is not responding or can’t be turned on

• Reset the device by pressing the reset button at the bottom. The device

will be forced shutdown if it is on and you are required to restart the device

again.

• Battery has been fully depleted. Charge the device via USB or adapter.

Battery Life seems short

• The operating temperature is below 5 °С. This is due to the characteristics

of battery and not a malfunction.

• The battery is not used for prolonged period. Please recharge the battery

of the device again

• The battery is not fully charged. Please charge the device for 5 hours.

• The battery needs to be replaced. Сonsult the authorized dealer for

service.

The device can not be operated during USB connection

• The device cannot be operated while it is connected to PC.

• Touch and hold the USB connection icon at status bar and drag

downwards to display a Ongoing list, then select “Turn off USB storage” to

resume operation.

Touch screen problem

If the touch screen does not respond, use the Touch Panel Calibration

function from Settings to calibrate the screen.

No sound from earphone

• Check if volume is set to ‘0’.

• Earphone may be broken, please change another one

Big noise

• Check if there is dust in the earphone or speaker

• Check if the file is broken

Frozen to any operation

Please use a pin to reset and then restart your tablet

Application not workable

• Possible reasons may be that this app is not compatible with your OS

• Downloaded *.apk file is broken so you may need to download a full

version.