Assistant AP-101 [36/44] Troubleshooting

YOUR SUCCESS IS OUR CONCERN!

Eng 10

TROUBLESHOOTING

Thepossiblemalfunctionsareshownbelow.Ifthedevicedoesnotfunction

asitisexpected,pleasetrythefollowingsteps.Iftheproblempersists,

guidedby theserecommendations,contactacertifiedservicecenter.

Thedeviceisnotrespondingorcan’tbeturnedon

• Resetthedevicebypressingtheresetbuttonatthebottom.Thedevicewill

be forcedshutdownifitisonandyouarerequired torestartthedeviceagain.

• Batteryhasbeen fullydepleted.ChargethedeviceviaUSBoradapter.

BatteryLifeseemsshort

• Theoperatingtemperatureisbelow5 ° .Thisisduetothecharacteristics

ofbatteryandnotamalfunction.

• Thebattery isnotusedforprolongedperiod.Pleaserechargethebatteryof

thedeviceagain

• Thebatteryisnot fullycharged.Pleasecharge thedevice for5hours.

• Thebatteryneedstobereplaced. onsulttheauthorizeddealerfor

service.

ThedevicecannotbeoperatedduringUSBconnection

• Thedevicecannotbeoperatedwhileitisconnected toPC.

• Touchandholdthe USBconnection iconatstatusbaranddragdownwards

todisplayaOngoinglist,thenselect “TurnoffUSBstorage” toresume

operation.

Touchscreenproblem

Ifthetouchscreendoesnotrespond,usetheTouchPanel Calibration

function from Settings tocalibrate thescreen.

Nosoundfromearphone

• Checkifvolumeisset to ‘0’.

• Earphonemaybebroken,pleasechangeanotherone

Bignoise

• Checkif thereisdustintheearphoneorspeaker

• Checkif thefileisbroken

Frozentoanyoperation

Pleaseuseapin toresetand thenrestartyour tablet

Applicationnotworkable

• Possiblereasonsmaybe that thisappisnotcompatiblewithyour OS

• Downloaded*.apkfileisbrokensoyoumayneedtodownloadafull

version.