Buffalo WS-Q2.0TL.R5-EU [16/22] Troubleshooting

Chapter 2 Additional Information

TeraStation WS Setup Manual 1616

Troubleshooting

Does the installation program not nd your TeraStation on the network? Are you unable

to open the conguration utility? Here are some common causes of problems installing

TeraStations, with solutions.

Common Problems:

Problem 1 - Cables not connected properly.

The TeraStation is not physically connected or has a bad connection. Reconnect the AC and

Ethernet cables. Restart your computer and the TeraStation.

Problem 2 - Firewall software is enabled or running in the background.

Disable or uninstall the rewall and run the installer again.

Problem 3 - Both wireless and Ethernet networks are connected.

Disable any network connections on your computer besides the main wired Ethernet

connection.

Problem 4 - Defective Ethernet cable or the connection is not stable.

Replace the Ethernet cable. Use a different port on the hub to connect.

Problem 5 - Your NIC, card, or adapter is malfunctioning.

Replace the NIC, card, or adapter.

Problem 6 - Your network is experiencing low speed or connection problems.

Congure the NIC and hub in 10M half-duplex or 100M half-duplex mode. Some network

devices may have trouble connecting if the transfer mode is set to Auto Negotiation.

Problem 7 - There is a network bridge.

Delete any unused network bridges.

Problem 8 - You are searching from a different network.

To communicate with the TeraStation, your PC and the TeraStation must be on the same

subnet. Connect the TeraStation and your PC to the same router, hub, or network.

Problem 9 - TCP/IP does not work properly.

Reinstall the NIC drivers on your PC.

Problem 10 - Remote Desktop Connection Client for Mac is not installed on Mac.

Before using the TeraStation with an OS X Mac, download and install the Remote Desktop

Connection Client for Mac from Microsoft's web site. Use version 1.0.3 if you are using Mac

OS X 10.3.9, or version 2 for later versions of OS X.