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Alcatel ONETOUCH POP C3 4033X [18/20] Troubleshooting
![Alcatel ONETOUCH POP C3 4033X [18/20] Troubleshooting](/views2/1116843/page18/bg12.png)
35 36
This warranty shall not apply to defects to your phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used,
2) Connection to any equipment not supplied or not recommended by
TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised by TCT
Mobile Limited or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCT Mobile Limited,
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for
indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage,
loss of data or loss of image to the full extent those damages can be
disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the same
time under power off mode). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile via ONE TOUCH Center before doing formatting
and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• Press and hold Power key for more than 7 seconds to try to restart.
• If it still does not work, please reset the phone using the Power
key and the Volume up key.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an battery and the charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
4033L_QG_GB_Eng_Angola_03_140717.indd 35-36 2014/7/17 16:38:39
Содержание
- Quick start guide 1
- Your mobile 1
- L_qg_gb_eng_angola_03_140717 indd 3 4 2014 7 17 16 38 28 2
- 2 1 set up 3
- 2 getting started 3
- L_qg_gb_eng_angola_03_140717 indd 5 6 2014 7 17 16 38 36 3
- 2 2 power on your phone 4
- 2 3 power off your phone 4
- 3 1 using the touchscreen 4
- 3 2 status bar 4
- 3 home screen 4
- L_qg_gb_eng_angola_03_140717 indd 7 8 2014 7 17 16 38 37 4
- L_qg_gb_eng_angola_03_140717 indd 9 10 2014 7 17 16 38 37 5
- 3 3 search bar 6
- 3 4 lock unlock your screen 6
- 3 5 personalize your home screen 6
- 3 6 application tab 6
- L_qg_gb_eng_angola_03_140717 indd 11 12 2014 7 17 16 38 37 6
- 1 1 android keyboard 7
- 1 2 swiftkey keyboard 7
- 1 using onscreen keyboard 7
- 3 7 volume adjustment 7
- 4 applications and widgets list 7
- Text input 7
- 1 placing a call 8
- 2 answering or rejecting a call 8
- 2 text editing 8
- 3 consulting your call memory 8
- 4 speed dial settings 8
- L_qg_gb_eng_angola_03_140717 indd 15 16 2014 7 17 16 38 38 8
- Phone call 8
- 1 adding a contact 9
- 1 write message 9
- 2 importing exporting and sharing contacts 9
- 3 synchronizing contacts in multiple accounts 9
- L_qg_gb_eng_angola_03_140717 indd 17 18 2014 7 17 16 38 38 9
- Messaging 9
- People 9
- 1 1 gprs edge 3g 10
- 1 2 wi fi 10
- 1 connecting to the internet 10
- Getting connected 10
- 2 browser 11
- 3 connecting to a computer 11
- 4 sharing your phone s mobile data connection 11
- L_qg_gb_eng_angola_03_140717 indd 21 22 2014 7 17 16 38 38 11
- 1 applications 12
- Applications internal storage 12
- Data backup 12
- Factory data reset 12
- L_qg_gb_eng_angola_03_140717 indd 23 24 2014 7 17 16 38 38 12
- Locate my location using gps satellites 12
- 1 one touch center 13
- 2 internal storage 13
- 2 upgrade 13
- L_qg_gb_eng_angola_03_140717 indd 25 26 2014 7 17 16 38 38 13
- Making the most of your phone 13
- 2 1 fota upgrade 14
- And access settings about phone system updates touch check for updates and the phone will search for the latest software if you want to update the system please touch the button download after it s done please touch install to complete the upgrade now your phone s software will have the latest version you should turn on data connection before searching for updates settings for auto check intervals and reminders about upgrades are also available once you restart the phone 14
- And then 14
- Conditions of use 14
- During fota downloading or updating to avoid errors in locating the correct update packages do not change your default storage location 14
- If you have chosen auto check when the system discovers the new version the icon 14
- L_qg_gb_eng_angola_03_140717 indd 27 28 2014 7 17 16 38 38 14
- Safety and use 14
- Then press about phone system updates or you can directly touch 14
- To access system updates please open notification panel and touch 14
- Traffic safety 14
- Using fota upgrade tool you can update your phone s software 14
- Will appear in the status bar touch the notification to access the system updates directly 14
- Battery 15
- Chargers 15
- L_qg_gb_eng_angola_03_140717 indd 29 30 2014 7 17 16 38 38 15
- Privacy 15
- Protect your hearing to prevent possible hearing damage do not listen at high volume levels for long periods exercise caution when holding your device near your ear while the loudspeaker is in use 15
- Radio waves 15
- L_qg_gb_eng_angola_03_140717 indd 31 32 2014 7 17 16 38 38 16
- Licences 16
- Disclaimer 17
- General information 17
- L_qg_gb_eng_angola_03_140717 indd 33 34 2014 7 17 16 38 38 17
- Protection against thef 17
- Warranty 17
- L_qg_gb_eng_angola_03_140717 indd 35 36 2014 7 17 16 38 39 18
- Troubleshooting 18
- L_qg_gb_eng_angola_03_140717 indd 37 38 2014 7 17 16 38 39 19
- L_qg_gb_eng_angola_03_140717 indd 39 40 2014 7 17 16 38 39 20
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