Philips DVP2852 [14/19] Troubleshooting
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Philips DVP2852 [14/19] Troubleshooting

Philips DVP2852 [14/19] Troubleshooting
14
EN
6 Troubleshooting
To keep the warranty valid, never try to repair
the player yourself.
If you have problems using this player, check the
following points before you request service. If
you still have a problem, register your player and
get support at www.philips.com/support.
If you contact Philips, you will be asked for the
model and serial number of this player. The
model number and serial number are on the
back of this player. Write the numbers here:
Model No. _____________________________
Serial No. _____________________________
No picture.
• The TV video input channel is not correctly
selected (see the TV's user manual).
• If you have changed a TV system setting,
switch back to the default setting: 1) Press
to open the disc compartment. 2) Press
SUBTITLE.
No sound output from the TV.
• Make sure that the audio cables are
correctly connected between this player
and the TV.
No sound during DivX video playback.
• The audio codes are not supported.
No audio output from the loudspeakers of the
connected external audio device (for example,
stereosystem,amplierreceiver).
• Make sure that the audio cables or coaxial
cable are correctly connected.
• Switch the external audio device to
correct audio input source.
Disc cannot be read.
• Make sure that this player supports the
disc (see "Specications" > "Playable
media").
• For a recorded disc, make sure that the
disc is nalized.
A USB storage device cannot be read.
• Make sure that the format of the USB
storage device is compatible with this
player (see "Specications" > "USB").
• Make sure that the le system on the USB
storage device is supported by this player
(see "Specications" > "USB").
Files cannot be displayed or read.
• Make sure that the number of les or
folders does not exceed the supported
limit of this player (maximum 648 les or
299 folders).
• Make sure that this player supports these
les (see "Specications" > "File format").
DivXvideolescannotbeplayed.
• Make sure that the DivX video le is
complete.
• Make sure that the le extension is correct.
• DRM-protected video les that are stored
on a USB ash drive cannot be played
through an analog video connection (for
example, composite, component, and
scart). Transfer the video content onto a
supported disc to play these les.
DivX subtitles do not display correctly.
• Make sure that the subtitle le has the
same name as the DivX video le.
• Make sure that the subtitle le has an
extension name supported by this player
(.srt, .sub, .txt, .ssa, or .smi).
• Select the character set that supports the
subtitle (see "Use your DVD player" >
"DivX videos").
DVP2850_2852_98_UM_V1.0.indb 14 2012/12/26 10:16:45

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