Trendnet TBW-103UB [11/14] Troubleshooting

Trendnet TBW-103UB [11/14] Troubleshooting
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If the Device Status indicates that the Bluetooth USB Adapter is not working
properly, what should I do?
Uninstall the Bluetooth USB Adapter, and reinstall the Bluetooth utility.
How do I set up connections between Bluetooth devices?
Refer to the User's Guide on the included CD-ROM or to TRENDnet's website
for additional information.
How do I transfer files between my PC and my Cell Phone?
You need to verify that your Cell Phone is “Bluetooth enhanced” and that the
software for your phone allows file-transfers. If this is the case, refer to the User's
Guide on the included CD-ROM or to TRENDnet's website for additional
information.
What folder do I use to share files between Bluetooth devices?
Double-click My Documents, double-click Bluetooth, and double-click share.
All files located in the share folder can be transferred to other Bluetooth enabled
devices.
I clicked the orange ball in the Bluetooth utility, but I still could not locate a
Bluetooth device.
Make sure that your Bluetooth devices are enabled, and that the
TBW-103UB is connected to your computer. Then reboot all Bluetooth
enabled devices and click the orange ball in the Bluetooth utility.
I cannot pair two Bluetooth enabled computers after typing a password.
What do I do?
Try using a simpler password with 3 characters such as 123, and see if you
are able to connect to another Bluetooth enabled computer.
I completed all the steps in the quick installation guide, but my wireless USB
Adapter isn't connecting to my access point. What should I do?
First, you should verify that the Network SSID matches your wireless
router or access point's SSID. Second, you should check your TCP/IP properties
to ensure that Obtain an IP address automatically is selected. Third, you can click
on the Site Survey link to check and see if there are any available wireless
networks listed.
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Troubleshooting

Troubleshooting Q1 If the Device Status indicates that the Bluetooth USB Adapter is not working properly what should I do A1 Uninstall the Bluetooth USB Adapter and reinstall the Bluetooth utility Q2 How do I set up connections between Bluetooth devices A2 Refer to the User s Guide on the included CD ROM or to TRENDnet s website for additional information Q3 How do I transfer files between my PC and my Cell Phone A3 You need to verify that your Cell Phone is Bluetooth enhanced and that the software for your phone allows file transfers If this is the case refer to the User s Guide on the included CD ROM or to TRENDnet s website for additional information Q4 What folder do I use to share files between Bluetooth devices A4 Double click My Documents double click Bluetooth and double click share All files located in the share folder can be transferred to other Bluetooth enabled devices Q5 1 clicked the orange ball in the Bluetooth utility but I still could not locate a Bluetooth device A5 Make sure that your Bluetooth devices are enabled and that the TBW 103UB is connected to your computer Then reboot all Bluetooth enabled devices and click the orange ball in the Bluetooth utility Q6 I cannot pair two Bluetooth enabled computers after typing a password What do I do A6 Try using a simpler password with 3 characters such as 123 and see if you are able to connect to another Bluetooth enabled computer Q7 1 completed all the steps in the quick installation guide but my wireless USB Adapter isn t connecting to my access point What should I do A7 First you should verify that the Network SSID matches your wireless router or access point s SSID Second you should check your TCP IP properties to ensure that Obtain an IP address automatically is selected Third you can click on the Site Survey link to check and see if there are any available wireless networks listed 9

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