Panasonic WJ-NV200K/G [90/97] Troubleshooting

Panasonic WJ-NV200K/G [90/97] Troubleshooting
90
91
Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom Cause/solution
Reference
pages
Cannot access from the browser.
• IstheEthernetcablefirmlyconnectedtothe10BASE-T,
100BASE-Tx or 1000BASE-T port?
Confirm the cable is firmly connected.
Installation
Guide
• Istheconnectionindicatorofthe10BASE-T/100BASE-
TX port lit? When it is not lit, connection to a LAN is not
established or a network is not working correctly.
Confirm that the connection indicator of the 10BASE-
T/100BASE-TX port is lit. Refer to the system administra-
tor if it is not lit.
Installation
Guide
• ArethesetIPaddressesvalid?
Refer to a system administrator for further information
about the settings.
Installation
Guide
• AreyouaccessingthewrongIPaddress?
Check the connection as follows.
>ping"IPaddressofthisunit"Ifthereisreplyfromthis
unit, the connection is normal. If not, check the settings
of the IP address and the subnet mask.
• IsthesameIPaddressprovidedtootherdevices?
Refer to a system administrator for further information
about the settings.
Installation
Guide
• Aretherecontradictionsbetweentheaddressandthe
network subnet to be accessed?
When the recorder and the client (PC) are on the same
subnet, is the same subnet set for the IP addresses of
the recorder and the PC? Or is "Use Proxy Server" for
the settings of the browser checked? When accessing
the recorder in the same subnet, entering the address of
the recorder in the "Don't Use Proxy For These
Addresses" box is recommended.
Installation
Guide
The image displayed on the brows-
er is not being refreshed.
• Dependingonthetrafficofthenetwork,theremightbe
difficulties in displaying images. Press the [F5] button on
the keyboard to request images.
Image refresh of the browser is
slow.
Response of the browser is slow.
• Isn'tthenetworktrafficheavy?
These symptoms may occur when the network traffic is
heavy.
A pop-up is not displayed on the
browser.
• Itmaybepossiblethatapop-upblockerotherthan
Internet Explorer is activating. Check the installed soft-
ware and cancel the pop-up blocker.
Cannot close the authentication
window displayed when displaying
the basic operation window.
• Arethecorrectusernameandpasswordentered?
Confirm the correct user name and password.
Installation
Guide
Audio is interrupted during play-
back using the viewer software.
• Whenplayingimagesrecordedatahigherrecording
rate, audio may sometimes be played interrupted.

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