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MultiPad MUZE 5008 3G
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Prestigio MultiPad MUZE 5008 3G [21/23] Troubleshooting

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Troubleshooting

on this subject.

You can not send text messages

Some networks do not allow message exchanges with other

networks. First check that you have entered the number of your

SMS centre, or contact your operator for detailed information on

this subject.

You can not receive and/or store JPEG pictures

A picture may not be accepted by your tablet if it is too large, if its

name is too long, or if it does not have the correct file format.

You feel that you have missed some calls

Check your call divert options.

When charging, the battery icon shows no bar and the outline is

flashing

Only charge the battery in an environment where the temperature

does not go below 0°C (32°F) or above 45°C (113°F). In other cases

please contact your tablet supplier.

The display shows SIM failure

Check that the SIM card has been inserted correctly. If the

problem persists, your SIM card may be damaged. Contact your

operator.

Your tablet does not work well in your car

A car contains many metallic parts that absorb electromagnetic

waves which can affect the tablet’s performance. A car kit is

available to provide you with an external antenna and enables you

to make and receive phone calls without handling the handset.

Check with the local authorities whether or not you are allowed to

use the tablet while driving.

Your tablet is not charging

If the battery is completely flat, it might take several minutes of

precharge (up to 5 minutes in some cases) before the charging

icon is displayed on the screen.

The display shows BLOCKED when you switch on the tablet

Somebody tried to use your tablet but did not know the PIN code

nor the unblocking code (PUK). Contact your service provider.

The display shows IMSI failure

This problem is related to your subscription. Contact your

operator.

The network symbol is not displayed

The network connection is lost. Either you are in a radio shadow

(in a tunnel or between tall buildings) or you are outside the

network coverage area. Try from another place, try to reconnect

to the network (especially when abroad), or contact your network

operator for assistance/information.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not

responding properly, try the following:

- Remove any protective covers from the touch screen.

Protective covers may prevent the device from recognising

your inputs and are not recommended for touch screen

devices.

- Ensure that your hands are clean and dry when tapping the

touch screen.

- Restart your device to clear any temporary software bugs.

- Ensure that your device software is upgraded to the latest

version.

- If the touch screen is scratched or damaged, take it to your

local dealer.

Your battery seems to over heat

You might be using a charger that was not intended for use with

your tablet. Make sure you always use the authentic accessory

shipped with your tablet.

Your tablet does not display the phone numbers of incoming calls

This feature is network and subscription dependent. If the network

does not send the caller’s number, the phone will display Call 1 or

Withheld instead. Contact your operator for detailed information

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Troubleshooting

Prestigio MultiPad MUZE 5008 3G [21/23] Troubleshooting

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