Zyxel ZyWALL USG 1000 [15/128] English

ENGLISH

Cannot access

the ZyWALL from

the LAN.

Check the cable connection between the ZyWALL and your

computer or switch. Refer to section for details.

Ping the ZyWALL from a LAN computer. Make sure your

computer’s Ethernet card is installed and functioning properly.

Also make sure that its IP address is in the same subnet as the

ZyWALL’s.

In the computer, click Start, (All) Programs, Accessories and

then Command Prompt. In the Command Prompt window, type

"ping" followed by the ZyWALL’s LAN IP address (192.168.1.1 is

the default) and then press [ENTER]. The ZyWALL should reply.

If you’ve forgotten the ZyWALL’s password, use the RESET

button. Press the button in for about 5 seconds (or until the PWR

LED starts to blink), then release it. It returns the ZyWALL to the

factory defaults (password is 1234, LAN IP address 192.168.1.1

etc.; see your User’s Guide for details).

If you’ve forgotten the ZyWALL’s IP address, you can use the

commands through the console port to check it. Connect your

computer to the CONSOLE port using a console cable. Your

computer should have a terminal emulation communications

program (such as HyperTerminal) set to VT100 terminal

emulation, no parity, 8 data bits, 1 stop bit, no flow control and

115200 bps port speed.

Cannot access

the Internet.

Check the ZyWALL’s connection to the Ethernet jack with Internet

access. Make sure the Internet gateway device (such as a DSL

modem) is working properly.

Check ge2’s status in the Status screen. Use the installation

setup wizard again and make sure that you enter the correct

settings.

Problem Corrective Action