Yealink VC110-VCP41 — общие рекомендации по устранению неполадок для устройств [129/151]

Troubleshooting

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This chapter provides general troubleshooting information to help you solve problems

you might encounter when using your VC110 endpoint. If you require additional

information or assistance with your new phone, contact your system administrator.

Ensure the endpoint has not been physically damaged when experiencing a problem.

Check whether the cables are loose and the connections are correct and secure. These

are common causes of problems.

Diagnostic menus include:

 Audio Diagnose: Check whether the audio output device can pick up voice and

play audio normally.

 Camera Diagnose: Check whether the camera can pan and change focus

normally.

 Ping: Check whether the endpoint can establish contact with the IP address that

you specify.

 Trace Route: Display the route (path) and measure transit delays of packets across

an Internet Protocol (IP) network.

Audio Diagnose:

1. Press (Menu soft key) to enter main menu.

2. Press or to select the Diagnose menu.

3. Press or to scroll to Audio Diagnose, and then press .

4. Speak into the microphone.

5. Check whether the microphone can pick up audio normally.

If the microphone picks up audio and plays back audio normally, it means that the

audio works well.

6. Press to stop audio diagnostics.

Camera Diagnose:

1. Press (Menu soft key) to enter main menu.

2. Press or to select the Diagnose menu.

3. Press or to scroll to Camera Diagnose, and then press .

4. Press or to adjust the camera position.

5. Press or to adjust the focus.