M-Audio SAM [15/17] Troubleshooting

Troubleshooting

Symptom: When power is applied, no LED's are lit on the SAM

front panel.

Solution: Make sure the correct power adapter is properly

plugged into the unit and into a live wall source or

power strip.

Symptom: When first turning the unit on, you sometimes hear

small bursts of noise or a "pop" sound if monitoring the

SAM.

Solution: This is normal as it takes a small amount of time for an

acceptable digital audio signal to be generated, and

external devices usually require a small amount of time

to lock onto a valid digital signal. Be sure to turn down

the volume on externally connected devices before

powering up the SAM.

Symptom: Even though an audio signal is being input into the

SAM, the Output Level LED's appear dim or not at all.

Solution: Check your source signal levels and cables. Either the

source signal is too weak or there is no digital target

plugged into the SAM’s output.

Symptom: The front panel Input Level CLIP LED is always lit (or

frequently lit).

Solution 1: Check your source signal levels and cables.

Solution 2: In Mix Mode, the sum of the Gain control levels may be

too high. Reduce the levels of the Gain Controls so

that the clipping level indicators rarely or never light.

Symptom: The SAM does not appear to work with optical S/PDIF

connected to the ADAT In or ADAT Out jacks.

Solution: The SAM does not support optical S/PDIF format. A

Midiman Co2 is recommended for S/PDIF optical-coax

conversion.