Moxa VPort P16-1MP-M12-CAM80-CT-T [61/64] Frequently asked questions
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Moxa VPort P16-1MP-M12-CAM80-CT-T [61/64] Frequently asked questions

Moxa VPort P16-1MP-M12-CAM36-T [61/64] Frequently asked questions
A
A. Frequently Asked Questions
Q:
What if I forget my password?
A:
Unless the authentication is
disabled, you will need to log in every time you access the VPort
IP camera.
If you are
not the administrator, you will need to ask the administrator to create a new account for you
.
If you
are the administrator, there is no way to recover the admin password. The only way to regain
access to the IP camera is to use the RESET button to restore the camera to its factory default settings.
Q:
Why can’t I see video from the IP camera after
logging in?
A:
There are
several possible reasons:
(a)
If the IP camera is installed correctly and you are accessing the IP camera for the first time using
I
nternet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.
(b) If the problem still exists, the number of users accessing the IP camera at the same time may exceed
the maximum that the system allows.
(c) If the vide
o is still not displayed, try resetting the camera to its factory default settings to see if
that
solves the problem
.
Q:
What is the plug
-in for?
A:
The plug
-in provided by the IP camera is used to display videos. The plug-
in is needed because Internet
Explorer does not support streaming technology. If your system does not allow installation of plug
-in
software, the security level of the web browser may need to be lowered.
We recommend consult
ing the
network supervisor in your office before adjusting the security level of your browser.
Q:
Why is the timestamp different from the system time of my PC or notebook?
A:
The timestamp is based on the system time of the IP camera. It is maintained by an internal
real-time
clock, and automatically synchronizes with the time server if the
VPort
is connected to the Internet and
the function is enabled.
If the time zone is changed, subsequent timestamps could be several hours
earlier or later than
timestamps that were already generated.
Q:
How many users are allowed to access the IP camera at the same time?
A:
Basically, there is no limitation. However the video quality also depends on the network
. To achieve
the best
effect, the VPort IP camera will allow 5 video streams for udp/tcp/http connections. We
recommend using an
additional web server that retrieves images from the IP camera
periodically if you
need to host a large number of users.
Q:
What is the IP camera’s video rate?
A:
The codec can
process 30 frames per second internally. However, the actual performance is
affected by
many
factors, as listed below:
1.
Network throughput
2.
Bandwidth share
3.
Number of users
4.
More complicated objects result in larger image files
5.
The speed of the PC or notebook that is responsible for displaying images

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