Tp-Link TL-SG1016DE [24/28] Appendix a troubleshooting

16/24-Port Gigabit Easy Smart Switch

Appendix A Troubleshooting

Q1.

What could I do if I forgot the username and password of the Switch?

With the switch powered on,

press the Reset buttom for at least 5 seconds

to reset the system. The system will be reset to the factory default settings,

and the default login user name and password are both admin.

Q2.

Why does the Power LED work abnormally?

The Power LED should be lit up when the power system works normally. If

the Power LED worked abnormally, please take the following steps:

1. Make sure that the power cable is connected properly, and the power

contact is normal.

2. Make sure the voltage of the power supply meets the requirement of the

input voltage of the switch.

Q3.

What could I do if I could not access the web-based configuration

page?

You are recommended to check the following items:

1. Check every port LED on the switch and make sure the cable is installed

properly.

2. Try another port on the switch and make sure the cable meets the

requirement and works normally.

3. Turn off the power. After a while, turn on the power again.

4. Make sure the IP address of your PC is set within the subnet of the

switch.

5. If you still cannot access the configuration page, please restore the

switch to its factory default. Then the IP address should be set as

192.168.0.x ("x" is any number from 2 to 254) and Subnet Mask as

255.255.255.0.

Troubleshooting