Aten CS64US [18/20] Troubleshooting
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Aten CS64US [18/20] Troubleshooting

Aten CS64US [18/20] Troubleshooting
- 18 -
Troubleshooting
Symptom Possible Cause Action
Mouse and/or
Keyboard not
responding.
Improper mouse
and/or keyboard
reset.
Unplug the cable(s) from the
console port(s), then plug it/them
back in.
KVM switch
needs to be reset.
Power off all devices on the
installation (see safety note,
page 9); power off the KVM
switch; wait five seconds; then
power up
USB devices
not
responding.
USB ports need to
reset.
Unplug the device’s USB cable
from the USB port on the switch’s
rear panel, then plug it back in.
Device not
recognized
(Windows).
Windows timing
problem.
Unplug the KVM cable from the
computer’s USB port; go into
Windows’ System Settings and
remove the Unknown Device
entry; plug the KVM cable back in.
Windows will now recognize the
device.
Cannot switch
ports by
pressing
[Scroll Lock]
twice
Keyboard is
incompatible with
Scroll Lock
invocation.
Switch to the Alternate HSM
invocation keys using hotkey [T].
Cannot
invoke HSM
using [Num
Lock][-]
Incorrect
operation for
invoking HSM.
Hold the [Num Lock] key, press
and release the [Minus] key, then
release the [Num Lock] key. The
[Caps Lock] and [Scroll Lock]
LEDS will flash together to
indicate that the unit is in HSM.
Keyboard is
incompatible with
[Num Lock]
invocation.
Switch to the alternate HSM
invocation keys by using hotkey
[H].

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