Aten VM0404 — technical Support Aten: Contact, Troubleshooting, Documentation & Software Updates [30/31]
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Appendix
23
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://eservice.aten.com
For telephone support, see Telephone Support, page iii:
North America
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
Email Support support@aten-usa.com
Online
Technical
Support
Troubleshooting
Documentation
Software Updates
http://www.aten-usa.com/support
Telephone Support 1-888-999-ATEN ext 4988
Содержание
- Vm0404 user manual p.1
- Vm0404 p.1
- Sj t 11364 2006 p.2
- Safety p.2
- Fcc information p.2
- User notice p.3
- User information p.3
- Telephone support p.3
- Online registration p.3
- Package contents p.4
- Introduction p.5
- Hardware setup p.5
- Contents p.5
- Rs 232 commands p.5
- Operation p.5
- Appendix p.6
- About this manual p.7
- This manual uses the following conventions p.8
- Product information p.8
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers p.8
- Conventions p.8
- Overview p.9
- Introduction p.9
- Chapter 1 p.9
- Features p.10
- Display devices p.11
- Computer or a v source device with vga and stereo output p.11
- Cables p.11
- A vga svga xga sxga uxga wuxga or multisync display device with an hdb 15 connector p.11
- Use vga audio rs 232 cables to connect the computer or other audio video source device to the vm0404 p.11
- The following equipment is required for a complete vm0404 installation p.11
- Supported operating systems are shown in the table below p.11
- Stereo speakers p.11
- Source devices p.11
- Source device operating systems p.11
- Requirements p.11
- Note cables are not provided in the vm0404 package p.11
- Front view p.12
- Components p.12
- Rear view p.13
- Maximum cable distances p.14
- Hardware setup p.15
- Chapter 2 p.15
- Cable connections p.15
- Installation diagram p.16
- Vm0404 user manual p.16
- Overview p.17
- Operation p.17
- Front panel operation p.17
- Chapter 3 p.17
- Ir remote control operation p.18
- Change the input source of an output port p.18
- Power on off individual output displays p.19
- Power on off all output displays p.19
- Switch port commands p.20
- Serial control protocol commands p.20
- Rs 232 commands p.20
- Configuring the serial port p.20
- Chapter 4 p.20
- The following table shows the possible values for switch commands p.21
- Possible values p.21
- Will be used p.22
- The port number command string can be skipped and the default value will be used p.22
- The audio or video command string can be skipped and both values p.22
- Switch port command table p.22
- Note 1 each command string can be separated with a space p.22
- The formulas for edid commands are as follows p.23
- The following table shows the possible values for switch commands edid p.23
- Possible values p.23
- For example to change edid to use the port1 setting type the following p.23
- Edid port1 enter p.23
- Edid commands p.23
- Edid command table p.23
- Edid command control enter p.23
- Mute command output command port number control enter p.24
- For example turn on audio at output port 04 on device 01 type the following p.24
- For example to mute output port 04 on device 01 type the following p.24
- The formulas for mute commands are as follows p.24
- Possible values the following table shows the possible values for mute commands p.24
- Note each command string can be separated with a space p.24
- Mute o04 on enter p.24
- Mute o04 off enter p.24
- Mute commands p.24
- Mute command table p.24
- The following p.25
- Save load profile commands p.25
- Profile f 01 save enter p.25
- Profile f 01 load enter p.25
- Profile command table p.25
- Possible values p.25
- For example to save the current connection configuration to profile 01 type p.25
- For example to load profile 01 type the following p.25
- Command profile number control enter p.25
- The formulas for save load profile commands are as follows p.25
- The following table shows the possible values for save load profile commands p.25
- View information from the device using the following command p.26
- The following tables show the possible values and formats for the control command p.26
- The following table shows the available command list p.26
- Set the rs 232 baud rate using the following command p.26
- Rs 232 baud rate setting commands p.26
- Read commands p.26
- Read command control enter p.26
- Note each command string can be separated with a space p.26
- Baud command control enter p.26
- Button on enter p.27
- Button control p.27
- Button command table p.27
- After commands are sent acknowledge messages are returned p.27
- Acknowledge p.27
- The formulas for button control commands is as follows p.27
- The following table shows the possible values for button control commands p.27
- Possible values p.27
- For example to enable the button function type the following p.27
- Command control enter p.27
- Safety instructions p.28
- General p.28
- Appendix p.28
- Technical support p.30
- North america p.30
- International p.30
- The direct vendor also reserves the right to revise or update the device or documentation without obligation to notify any individual or entity of such revisions or update for further inquiries please contact your direct vendor p.31
- Specifications p.31
- Limited warranty p.31
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