Siemens WM12E464 [8/8] What to do if
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Siemens WM12E464 [8/8] What to do if

Siemens WM12E464 [8/8] What to do if
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What to do if ...
ʑ
Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
– Start/Reload not selected?
– Tap not turned on?
– Filter blocked? Clean the filter -> page 10.
– Supply hose kinked or trapped?
ʑ
Washing machine door
cannot be opened.
– Safety function active. Programme stopped? -> page 4.
– c(without final spin) selected?
-> page 3, 4.
– Can be opened by emergency release only?-> page 9.
ʑ
Programme does not
start.
– Start/Reload or (Finished in) time selected?
– Washing machine door closed?
– Childproof lock active? Deactivate -> page 5.
ʑ
Detergent solution is not
drained.
– c(without final spin) selected?
-> page 3, 4.
– Clean the detergent solution pump -> page 10.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the
drum.
– Not a fault - water below the visible area.
ʑ
Spin result not
satisfactory.
– Distribute large and small items of laundry evenly in the drum.
–
(Easy-iron) selected? –> page 5.
– Selected speed too low? –> page 5.
ʑ
Spin cycle performed
several times.
– Not a fault - unbalanced load detection system adjusts the
imbalance.
ʑ
Residual water in the
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary -> page 9.
ʑ
Odour formation in the
washing machine.
– Run programme Cottons 90 °C without laundry. Use
standard detergent.
ʑ
Status display³þ
flashing.
Appliance has detected
a detergent overload.
– Too much detergent used?
If foam is escaping from the detergent drawer:
Mix 1 tablespoon of fabric softener with ½ litre of water and pour
into compartment II (not with outdoor or down fabrics).
– Reduce the detergent dosage for the next wash cycle.
ʑ
Intense noise formation,
vibrations and
“wandering” during the
spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet –> Installation instructions.
– Transportation safety devices removed?
Remove the transportation safety devices –> Installation
instructions.
ʑ
Display panel/indicator
lamps do not function
during operation.
– Power cut?
– Fuses triggered? Reset/change the fuse.
– If the fault occurs repeatedly, call customer services.
ʑ
Programme sequence
longer than usual.
– Not a fault - unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an additional
rinse cycle.
ʑ
Detergent residues
on the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble
residues.
– Use the Rinse 2/ Spin cycle or brush out the laundry after
washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and remove the mains plug from the socket.
– Turn off the water supply and call customer services –> Installation instructions.
Instruction manual
Washing
machine
Observe the safety
instructions on
page 8.
en
Read these instructions and the separate installation
instructions before operating the washing machine.

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