D-Link DWA-582/RU/A1A [4/32] Troubleshooting

DWA-58 2

ENGLISH

TROUBLESHOOTING

SET-UP AND CONFIGURATION PROBLEMS

1. IF I’VE LOST MY CD WHAT CAN I DO?

The CD contains software drivers and manual which can be obtained from D-Link (see Technical

Support below). Windows 10, 8.1, 8, 7 in most cases will automatically install the correct drivers.

2. IF I’VE FORGOTTEN MY WIRELESS ENCRYPTION KEY?

The wireless encryption key is congured at the Wireless Access Point, Router or DSL Modem

Router. If you are unable to obtain your encryption key, the only solution would be to re-congure

your Access Point/Router to use a new encryption key. Please contact your Wireless Access

Point/Router/DSL Modem Router manufacturer.

3. WHY CAN’T I GET A WIRELESS CONNECTION?

- Check that your DWA-582 is plugged in properly to the PCIe port or try to plug the DWA-582

into another PCIe port if available.

- The LED on the DWA-582 should be lit, otherwise there could be a physical fault on the PCIe

port or the driver is not installed properly.

- Ensure that the wireless settings on the DWA-582 match the settings on your Access Point/

Router. Please check and conrm your settings for.

Wireless Network Name (SSID)

Wireless Encryption Key

Wireless Security Method (E.g. WEP, WPA2)

To check whether a Wireless connection has been made, in the Windows System Tray (bottom

right). Red means no valid connections have been made.

- Check that your Internet is working ne on existing computers.

- Ensure that you have followed and completed the software installation process, otherwise,

please re-install the software. The LED on the DWA-582 should come on after software

installation.

4. WHICH OPERATING SYSTEMS DOES THE DWA-582 SUPPORT?

The DWA-582 support all popular Operating Systems including Microsoft Windows 10, 8.1, 8, 7.

Note: If you are unable to connect, see the Troubleshooting chapter of the product manual

in the D-Link Wireless AC1200 Dual Band PCI Express Adapter