Kodak ScanMate i940 [34/54] Troubleshooting

A-61766 Au

ust 2016 28

Troubleshooting

Problem solving

Occasionally you may encounter a situation with your scanner where it

may not function properly. Use the chart below as a guide to check

possible solutions to help you resolve the situation before calling

Technical Support.

Problem

Possible Solution

A document is

jammed in the

scanner

• Open the scanner cover.

• Remove any jammed document(s) from inside

the scanner.

• Close the scanner cover and resume scanning.

Distorted images

The feeder holds up to 20 documents in the input

tray. While scanning is taking place, you cannot

add documents to the feeder. If you do add

documents, your images may be distorted.

Image has

clipped corners

If your images have clipped corners, the skew

angle was too large for the scanner to handle. Be

sure documents are placed in the input tray with

the edges aligned and the side guides positioned

correctly to accommodate the size documents you

are feeding to avoid large skew angles.