Kodak ScanMate i940 Инструкция по эксплуатации онлайн [46/54] 254721

A-61766 Au

ust 2016 B-4

How to obtain Limited Warranty service

Kodak Scanners are supplied with information on unpacking, setup, installation

and operation. Careful reading of the User’s Guide will answer most of the

technical questions the end user might have regarding proper installation,

operation and maintenance of the product. However, should additional technical

support be required, you may visit our website at:

www.kodakalaris.com/go/IMsupport or contact: Kodak Alaris’ Response Center:

(800) 822-1414

The Response Center is available Monday – Friday (excluding Kodak Alaris

holidays) 8 a.m. to 5 p.m. EST.

Before placing the call, the eligible purchaser should have the Kodak Scanner

model number, part number, serial number and proof of purchase available. The

eligible purchaser should also be prepared to provide a description of the

problem.

Response Center personnel will assist the end user in resolving the problem over

the phone. The end user may be asked to run some simple, self-diagnostic tests

and report the resulting status and error code messages. This will assist the

Response Center in determining if the problem is the Kodak Scanner or another

component and if the problem can be resolved over the phone. If the Response

Center determines a hardware problem exists that is covered either under the

Limited Warranty or a purchased Maintenance Agreement, a Return Material

Authorization Number (RMA) will be assigned as needed, a service request will be

initiated and repair or replacement procedures will follow.