Timberk AC TIM 12H S15 [5/12] Trouble shooting
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Timberk AC TIM 12H S15 [5/12] Trouble shooting

Timberk AC TIM 18H S15 [5/12] Trouble shooting
www.timberk.com • Electric air conditioner
5
6. TROUBLE SHOOTING
Description Analysis of cause
Air conditioner can’t
configurate successful*
1. Check the mobile or computer connected WIFI address and
password is correct;
2. Check air conditioner under configuration status;
3. Whether have any firewall been set or not , router work
normally or not;
4. Air conditioner, router and mobile work in singal scope or
not;
Mobile can’t find air
conditioner*
Software display: Air conditioner out of line. Please check
network working
1. The air conditioner has been reconfigurated;
2. Air conditioner out of power;
3. Router out of power;
4. The air conditioner cannot connect to the router;
5. The air conditioner cannot connect to network through the
router(under the remote mode);
6. Mobile can’t connect to router (under local control mode);
7. The mobile phone cannot connect to network (under the
remote mode).
Mobile lost air conditioner
controlling authority
Software display : Identification failed, please connect the local
network and refresh again. It means the air conditioner has
been reset, and the mobile phone has lost the permission
of controlling the air conditioner, so you need to connect to
WiFi to get permission. If it still cannot be controlled after
connecting to local network, please delete it and wait for its
refresh again.
Network uninitialized*
It usually happened if user enter software and click air
conditioner immediately, please observe the network working
conditon, waiting a few seconds and try again.
The air conditioner can’t be
deleted in the list
The air conditioner can’t be deleted under locked state, please
unlock it and try again.
* Servers used for Wi-Fi connection to the device do not belong to the manufacturer of the
air conditioner. Therefore, the manufacturer is not liable for the quality of the connection. The
manufacturer is also not liable for the stability of Wi-Fi and internet connection since he is not
an internet provider.

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