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Tcl L65P1US [20/44] Chapter 5 other information

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Chapter 5 Other Information Problems Solutions Note Problems solutions 1 to 2 are for the TV models which have network functions so users of non connected TV models can disregard them 1 Fail to link to the network Check if your TV is connected with the network Reboot your TV Consult your internet service provider to confirm if access of your router is supported Refer to the operation manual of your router and activate its DHCP function after linking the network to your TV Make sure your TV is connected to a router and make sure your router is powered on Check that your router modem has an internet connection and that your Ethernet cables wireless connection is OK Test your connection with a computer to make sure it is OK Should the problem persist contact customer service 6 Video stops playing midway Mistakes may occur when videos are copied or compressed so they may automatically stop playing during playback 7 What should I pay attention to when I do SW updating No power cuts when SW updating Avoid any operations with your remote control when SW updating Depending on your internet connection speed the software updating process may take some time 8 There are no distinct changes of TV interface after SW updating Under certain conditions SW updating may not only update or add new functions but also improve the performance of the TV set without distinct changes of interface Also there may be no changes to the user interface at all 2 The video could not be played smoothly Videos from your USB flash drive It may result from data transmission or its code flow is far beyond the supported formats of this TV set Videos downloaded from internet or online videos a It may be caused by the lower bandwidth of your network A high network speed is required to handle online videos b Peak internet usage times may affect the bandwidth c Check if any other computers on the same network are also operating as they may be using up bandwidth Especially if they are downloading or displaying on line videos d The video may not be smooth itself it is not the problem of your TV or network 9 What should I do when SW updating process stops due to a sudden power off If you do SW updating by USB do not pluck the USB from your TV and restart your TV to continue SW updating If you do SW updating by Network also restart your TV and check if it is well functioned 10 With a USB device being inserted into the TV in advance I am prompted that no USB devices are detected after I access Media why There may be something wrong with your mobile hard disk s damaged or with low voltage You could increase power supply by inserting the two plugs on one end on the USB wire into TV s USB port simultaneously 3 When two mobile hard disks are connected with the TV at the same time they will not be recognized some times All mobile hard disks consume a lot of power which may result in power supply problems We recommend inserting only one hard disk or a low power consumption mobile hard disk 11 External device cannot be recognized Some external devices e g webcam smart phone tablet game handle and external wireless adapter may not be compatible with the TV and cannot be supported for certain functions nScreen wireless display gesture control face recognition if any Please try a similar device If it does not work contact your local dealer 4 The video from a mobile hard disk USB is playing with no sound The audio format of the video in your mobile hard disk is not supported by the TV player 5 Some videos fail to play The formats of the videos may not be supported by the TV especially videos shot by certain kinds of cameras generally with their private protocol of formats which are not compatible with your TV 20

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