CookTek MC2502FG [11/12] Troubleshooting
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CookTek MC2502FG [11/12] Troubleshooting

CookTek MC2502FG [11/12] Troubleshooting
13 10
Manual Apogee 10334_A USINTL
All commercial cooking and holding equipment manufactured by CookTek is
warranted against defects in materials and workmanship for a period of three years
from the date of shipment from CookTek’s factory. All non-electrical equipment
such as pans, bags, and pellet assemblies are warranted against defects in
materials and workmanship for a period of 90 days from the date of shipment from
CookTek’s factory.
IMPORTANT! A valid proof of purchase, and Serial Number (s) showing date of
purchase is required to obtain Warranty Service.
This warranty is for the benefit of the original purchaser and is non-transferable.
Any defects in materials or workmanship, which are brought to the attention of
CookTek by written notification within the aforesaid warranty period will be repaired
or replaced, at CookTek’s discretion, with new or recertified products or parts. THIS
IS THE SOLE REMEDY FOR ANY BREACH OF THIS WARRANTY. IN NO
EVENT WILL COOKTEK BE LIABLE FOR DAMAGES OF ANY KIND, WHETHER
DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL. THIS WARRANTY IS
THE COMPLETE AND ONLY WARRANTY, EXPRESS OR IMPLIED IN LAW OR
FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, SUITABILITY, QUALITY, OR FITNESS FOR ANY
PARTICULAR PURPOSE. THIS WARRANTY DOES NOT INCLUDE ANY THIRD
PARTY INSTALLATION, REMOVAL OR DAMAGE COSTS including (but not
limited to) LABOR, MATERIALS AND TRAVEL FOR CAULKING IN DROP-IN
(“BUILT-IN”) UNITS, OR REPAIRS / REPLACEMENT OF FUSES, BREAKERS,
MILLWORK AND / OR COUNTER-TOPS).
This warranty is void if it is determined that upon inspection by CookTek or one its
Authorized International Distributors that the equipment has been modified,
misused, misapplied, improperly installed, or damaged in transit or by fire, flood or
act of God. Broken Glass-Ceramic tops are considered abuse and are NOT
covered. Warranty will be considered void if the serial nameplate has been
removed or defaced or if the unit has been opened or modified in any way or
service has been attempted by unauthorized personnel.
The prices charged by CookTek for its products are based upon the limitations in
this warranty. Seller’s obligation under this warranty is limited to the repair of
covered defects without charge by CookTek or one of its Authorized International
Distributors
This warranty is valid in the continental United States of America (USA) and
Canada only. It is valid only if purchased through an authorized Cooktek
Representative or Dealer. To receive Warranty Service in the USA, please call
CookTek’s Customer Service Department at 1 (888) 266-5835, or (312) 563-9600.
A Returns Authorization (RA) number will be issued along with instructions for
returning goods for service (or their replacement). The RA number must be written
clearly or printed on the outside of the return shipping container, or on the address
label when returning units for service. Units received without an RA number will be
(continued...)
WARRANTY STATEMENT
Symptom Probable Cause Possible Solution
No power
(No lights or fan
noise)
● Unit unplugged
● No power to receptacle
● Plug unit into appropriate
receptacle
● Make sure that receptacle is
energized
● Check wall switches
● Check circuit breaker
● Plug a different electronic device
into the receptacle to make sure
that power is present
Pan does not heat ● Pan is not induction
efficient
● Pan diameter is less
than 7 inches
● Pan not centered over
cooktop logo
● Use induction efficient pan
● Use a larger induction efficient pan
● Center pan
Cooktop suddenly
stops heating
● Possible power brown
out
● Circuit shared with
another electrical device
● Air vents blocked or
insufficient air circulation
● Safety shut-off engaged
● Assure proper voltage/power levels
● Make sure the cooktop is not
sharing a circuit with other
electrical devices
● Check air vents to make sure that
they are not blocked. Make sure
that there is sufficient air flow
around the appliance.
● The safety shut-off will engage if an
empty pan is left on the cooktop
surface while the unit is working at
full power. Make sure that the
cooktop surfacce is clear. Wait 15-
20 minutes for the unit to reset.
Pan does not get
hot enough even
though power levels
are set to maximum
- induction efficient
pan in use
● Extension cord in use
● Circuit shared with
another electrical device
● DO NOT use extension cords.
Extension cords may affect the
power levels reaching the
appliance.
● Make sure that the cooktop is not
sharing a circuit with other
electrical devices.
Pan cooks
unevenly, does not
maintain heat level,
or overheats
● Pan is not induction
efficient
● Pan bottom may not be
flat enough
● Pan not centered over
cooktop logo
● Pan diameter is less
than 7 inches
● Use induction efficient pan
● Use flatter pan
● Center pan
● Use a larger induction efficient pan
TROUBLESHOOTING

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