Vitamix Mix'n Machine (VM025003-355) [13/14] Warranty

HOW TO OBTAIN WARRANTY COVERAGE AND REPAIR

Who to Contact For Warranty Service and Repair: In the event your Vitamix blender

needs service or repair covered by the terms of this warranty, please call Vita-Mix

Corporation, an authorized service center or a local distributor for warranty assistance.

• For Equipment purchased and located in the U.S.A.:

Call Vitamix Technical Support: (800) 866.5235.

• For Equipment purchased outside the continental U.S.A.:

Contact your authorized Vitamix Distributor or the Vitamix International Division

at +1 (440) 782.2450 or email international@vitamix.com for a distributor near you.

You will be asked to provide proof of purchase for the Equipment. If the remote technical

support team cannot ﬁx the Equipment remotely, the Equipment will need to be serviced.

The team will help you either locate an authorized service center or arrange for the

Equipment to be shipped back to Vitamix.

HOW TO SHIP THE EQUIPMENT FOR SERVICE

A. Obtain a Return Authorization Number Before Shipment. Do not return or send

in Equipment without the approval from Vitamix. Under no circumstances will Vitamix

be responsible for the cost of any unauthorized repairs. All Equipment returns must

have the Return Authorization Number (“RA”) clearly marked on the outside of the

box. Any Equipment that is sent to Vitamix without prior authorization or approval

will be returned to the shipper’s address “as is” without repair. The customer pays

for the shipment to Vitamix.

B. Shipping Equipment For Repair In the United States. During the ﬁrst thirty (30) days,

Vitamix will pay standard ground freight to return Equipment subject to this warranty

to Vitamix. After the ﬁrst thirty (30) days, Purchaser will pay the shipping costs to

return Equipment covered by this warranty to Vitamix or the local authorized service

provider. Vitamix will pay shipping costs to return the merchandise to the location

where the Equipment was used. Purchaser will have the option to request expedited

freight using the Purchaser’s credit card to pay for all applicable shipping expenses.

Vitamix will credit the Purchaser’s account for the amount of the standard ground

freight shipping expense.

WARRANTY