Philips HQ 6927 [11/102] English

5 Put the retaining frame back into the shaving unit, push it down (1)

and turn the wheel clockwise (2).

6 Put the shaving unit back onto the shaver.



This chapter summarises the most common problems you could

encounter with the appliance. If you are unable to solve the problem with

the information below, visit  for a list of

frequently asked questions or contact the Consumer Care Centre in your

country.

Problem Possible cause Solution

Reduced shaving

performance.

The shaving heads are dirty. You

have not cleaned the shaver

well enough or you have not

cleaned it for a long time.

Clean the shaver thoroughly before you

continue shaving. See chapter ‘Cleaning and

maintenance’.

Long hairs obstruct the shaving

heads.

Clean the cutters and guards with the cleaning

brush supplied. See chapter ‘Cleaning and

maintenance’, section ‘Every two months:

shaving heads’.

The shaving heads are damaged

or worn.

Replace the shaving heads every 2 years

for optimal shaving results. See chapter

‘Replacement’.

The shaver does

not work when

I push the on/off

slide upwards.

The shaver is not connected to

the mains.

Put the mains plug in the wall socket.

Skin irritation. Your skin needs time to get

used to the Philips shaving

system.

Skin irritation during the rst 2-3 weeks of use

is normal. After this period, the skin irritation

usually disappears.

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