![Tp-Link TD-W8970 [116/116] Appendix c technical support](/img/pdf.png)
Tp-Link TD-W8970 [116/116] Appendix c technical support
![Tp-Link TD-W8970 [116/116] Appendix c technical support](/views2/1041999/page116/bg74.png)
TD-W8970
3
00Mbps Wireless N Gigabit ADSL2+ Modem Router User Guide
107
Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service）
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 9:00 PM
7 days a week
Ukraine
Tel: 0-800-505-508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazil
Toll Free: 0800-770-4337 (Portuguese
Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
France
Tel: +33 (0) 820 800 860 (French service)
Email: support.fr@tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday 9:00 AM
to 6:00 PM (Except French Bank holidays)
Russian Federation
Tel: 8 (499) 754-55-60
8 (800) 250-55-60 (toll-free call from any
RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in
Russian Federation
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight
Saving Time)
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
USA / Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Australia / New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Italy
Tel: +39 0230519020
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to1:00 PM, 2:00 PM to 6:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if
calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday
9:00 AM to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany / Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min from
mobile phone
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse
Содержание
- Mbps wireless n gigabit adsl2 modem router 1
- Td w8970 1
- Copyright trademarks 2
- Ce mark warning 3
- Fcc rf radiation exposure statement 3
- Fcc statement 3
- Canadian compliance statement 4
- Industry canada statement 4
- Korea warning statements 4
- Ncc notice 4
- Safety information 5
- Building 24 floors 1 3 4 5 and 28 floors 1 4 central science and technology park shennan rd nanshan shenzhen china 6
- Declaration of conformity 6
- The product carries the ce mark 6
- Tp link technologies co ltd 6
- Chapter 1 product overview 7
- Chapter 2 connecting the modem router 7
- Chapter 3 quick installation guide 0 7
- Chapter 4 configuring the modem router 8 7
- Configuring the pc 0 7
- Connecting the modem router 7
- Contents 7
- Dhcp server 2 7
- Installation environment requirements 7
- Login 8 7
- Main features 7
- Network 0 7
- Operation mode 9 7
- Overview of the modem router 7
- Package contents 7
- Panel layout 7
- Quick installation guide 3 7
- Quick setup 9 7
- Status 8 7
- System requirements 7
- Firewall 3 8
- Forwarding 7 8
- Ipv6 firewall 8 8
- Parental control 2 8
- Route settings 4 8
- Usb settings 6 8
- Wireless 7 8
- Appendix a specifications 7 9
- Appendix b troubleshooting 8 9
- Appendix c technical support 07 9
- Bandwidth control 4 9
- Diagnostic 8 9
- Dynamic dns 7 9
- Ip mac binding 6 9
- Ipv6 tunnel 2 9
- System tools 9 9
- Make sure that the package contains the above items if any of the listed items are damaged or missing please contact your distributor 10
- One adsl splitter 10
- One power adapter for td w8970 300mbps wireless n gigabit adsl2 modem router 10
- One resource cd for td w8970 300mbps wireless n gigabit adsl2 modem router including 10
- One rj45 cable 10
- One td w8970 300mbps wireless n gigabit adsl2 modem router 10
- Other helpful information 10
- Package contents 10
- Quick installation guide 10
- Td w8970 300mbps wireless n gigabit adsl2 modem router user guide 10
- The following contents should be found in your package 10
- This user guide 10
- Two rj11 cables 10
- Chapter 1 product overview 11
- Overview of the modem router 11
- Main features 12
- Panel layout 13
- The front panel 13
- The back panel 15
- Chapter 2 connecting the modem router 16
- Installation environment requirements 16
- System requirements 16
- Connecting the modem router 17
- Chapter 3 quick installation guide 19
- Configuring the pc 19
- Quick installation guide 22
- Chapter 4 configuring the modem router 27
- Status 27
- Operation mode 28
- Quick setup 28
- Network 29
- Wan settings 30
- Static ip 31
- Dynamic ip 33
- Bridge 39
- G settings 40
- Interface grouping 43
- Lan settings 44
- Ipv6 lan settings 45
- Mac clone 46
- Alg settings 47
- Dsl settings 48
- Ipsec vpn 48
- Dhcp server 51
- Dhcp settings 52
- Clients list 53
- Address reservation 54
- Conditional pool 55
- Basic settings 56
- Wireless 56
- Wps settings 58
- Wireless security 60
- Wireless mac filtering 62
- Wireless advanced 64
- Usb settings 65
- Wireless status 65
- Usb mass storage 66
- User accounts 66
- Storage sharing 67
- Ftp server 69
- Media server 71
- Print server 72
- Default gateway 73
- Route settings 73
- Static route 73
- Ipv6 static route 74
- Rip settings 75
- Forwarding 76
- Virtual servers 76
- Port triggering 78
- Parental control 81
- Firewall 82
- Lan host 83
- Wan host 84
- Schedule 86
- Ipv6 firewall 87
- Ipv6 rule 87
- Ipv6 lan host 88
- Ipv6 wan host 89
- Ipv6 schedule 90
- Ipv6 tunnel 91
- Bandwidth control 93
- Binding settings 95
- Ip mac binding 95
- Arp list 96
- Dynamic dns 96
- Diagnostic 97
- System log 98
- System tools 98
- Time settings 99
- Cwmp settings 100
- Manage control 100
- Snmp settings 101
- Backup restore 102
- Factory defaults 102
- Firmware upgrade 103
- Reboot 104
- Statistics 104
- Click delete all to delete all entries in the table 105
- Click reset all to reset the values of all the entries to zero 105
- Click the refresh button to refresh immediately 105
- Figure 4 103 105
- Ip mac address 105
- Statistics interval 5 60 the default value is 10 select a value between 5 and 60 seconds in the drop down list the packets statistic interval indicates the time section of the packets statistic 105
- Statistics status enable or disable the default value is disabled to enable it click the enable if it is disabled the function of dos protection in security settings will be disabled 105
- Statistics table 105
- Td w8970 300mbps wireless n gigabit adsl2 modem router user guide 105
- Appendix a specifications 106
- Appendix b troubleshooting 107
- T1 how do i restore my modem router s configuration to its factory default settings 107
- T2 what can i do if i don t know or forget my password 107
- T3 what can i do if i cannot access the web based configuration page 107
- T4 what can i do if i cannot access the internet 114
- Appendix c technical support 116
- Td w8970 300mbps wireless n gigabit adsl2 modem router user guide 116
- Technical support 116
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