Tp-Link TG-3468 [31/33] Appendix b troubleshooting

TG-3468

Gigabit PCI Express Network Adapter

Appendix B: Troubleshooting

T1. What should I do if PC cannot find the new hardware?

Check to see if the network adapter is inserted in the PCI Express slot properly; otherwise,

please reinsert the adapter.

If the problem remains, please try to change another PCI Express slot.

T2. What should I do if I could not find “Ethernet Controller” under “(My)

Computer >Device Manager >Other Devices”?

In such circumstance, you are recommended to go to “(My) Computer >Device

Manager >Network adapters” to find “Realtek PCIe GBE Family Controller” instead, and

continue with the rest steps of installation.

Figure B-1

T3. How could I know whether the operating system of my computer is 32-bit or 64-bit?

1) Right-click Computer on the desktop, and then select Properties, as shown in Figure B-2

(for OS Windows 7) and Figure B-3 ( for OS Windows Vista) below.