Tp-Link TL-PA101 [24/24] Appendix a troubleshooting guide

TL-PA101 85Mbps Powerline Ethernet Adapter

Appendix A: Troubleshooting Guide

The Troubleshooting Guide provides answers to common problems regarding the Powerline Ethernet

Adapter.

1. The Power LED does not light up.

Ans. Check the following:

1. Make sure that the Powerline Ethernet Adapter is properly plugged into a power outlet.

2. Make sure the power outlet is active (working) by plugging another electric device into it.

3. Re-plug the Powerline Ethernet Adapter to the power outlet again. If the Power LED still failed

to light up, contact your local dealer for technical support.

2. The Ethernet LED does not light up.

Ans. Check the following:

1. Make sure that the Ethernet cable (RJ-45) is properly connected to the Powerline Ethernet

Adapter’s Ethernet port.

2. Make sure that the other end of the Ethernet cable (RJ-45) is properly connected to the

computer LAN card or to you Cable/xDSL Ethernet port.

3. Make sure your computer LAN card is properly installed and configured.

4. Make sure your Cable/xDSL broadband access is working and configured correctly.

5. Contact your local dealer for technical support if the Ethernet LED still failed to lights up after

the above procedures.

3. Powerline LED does not light up.

Ans. Check the following:

1. Double click to enable the Management Utility and click the “Scan” tab under the Main

configuration homepage. The Management Utility will automatically detect all other Powerline

Ethernet Adapter on your power line network.

2. Try to plug a second Powerline Ethernet Adapter into a near by power outlet and check

whether the Powerline LED lights up or not.

3. Contact your local dealer for technical support if the Powerline LED still failed to lights up after

the above procedures.