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TD-W9960 V1.20
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Tp-Link TD-W9960 V1.20 [2/2] Already have a modem

FAQ (Frequently Asked Questions)

If there is no Operation Mode selection page in the Quick Setup, go to

the Advanced > Operation Mode page and switch to Wireless Router

Mode, then go to Basic > Internet to nish the setup.

4. Follow the Quick Setup and select Wireless Router Mode to connect to

the internet.

Q1. What should I do if I cannot access the web management page?

A1. If the computer is set to a static IP address, change its settings to obtain an IP

address automatically.

A2. Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly entered in the

web browser.

A3. Use another web browser and try again.

A4. Reboot your modem router and try again.

A5. Disable then enable the network adapter in use.

Q2. What should I do if I cannot access the internet?

A1. Make sure all telephone and Ethernet cables are correctly and securely connected

to the modem router.

A2. Try to log in to the web management page of the modem router using the default

address at http://tplinkmodem.net or http://192.168.1.1. If you cannot, change

your computer settings to obtain an IP address automatically from the modem

router. If you can, try the steps below.

A3. Ask your internet service provider for the VPI/VCI (or VLAN ID), connection type,

internet service username and password, and make sure all are correctly entered into

your router's management page.

A4. Restore the modem router to its factory default settings and reconfigure it by following

the instructions in this guide.

A5. Please contact our Technical Support if the problem persists.

Q3. What should I do if the DSL LED does not turn solid on?

A1. Check your cables and make sure they are all plugged in correctly, including the

telephone lines and power adapter.

A2. Restore your modem router to its factory default settings.

A3. Remove the DSL splitter, directly connect the modem router to the phone jack and

follow this guide to reconfigure the modem router.

A4. Contact your ISP (internet service provider) to check the status of your DSL line.

A5. If the problem persists, contact our Technical Support.

Q4. What should I do if I forget my password?

For the web management page:

A1. If you are using a TP-Link ID to log in, click Forgot password on the login page and then

follow the instructions to reset it.

If you already have a modem or your internet comes directly from

an Ethernet wall outlet, you can switch to Wireless Router mode.

Follow the steps below to set up.

Already have a modem?

1. Connect the hardware and wait about 1 minute for the router to start up.

2. Connect your device to the router via an Ethernet cable or wirelessly.

The SSID (network name) and wireless password are printed on the product label

at the bottom of your router.

Note: If the login page does not appear, please refer to FAQ > Q1.

3. Launch a web browser and type in http://tplinkmodem.net or

192.168.1.1. Create a password for router management and get started.

Power Adapter

Ethernet Cable

Modem

Modem Router

Now you can enjoy the internet.

LED Indicators

TP-Link Cloud service provides a better way to manage your cloud

devices. For example:

TP-Link Cloud Service

You can set up and enjoy cloud functions via the Tether app or through the

web management page at http://tplinkmodem.net.

To learn more about TP-Link Cloud service and other useful features

supported by the modem router (including Guest Network, Parental Controls,

Access Control and more), please refer to the User Guide at this product’s

Support page at www.tp-link.com.

One for All

Manage multiple TP-Link Cloud devices, all from

a single TP-Link ID.

Remote Management

Easily manage your home network when you are

out and about via the Tether app on your

smartphone or tablet.

Timely Upgrade Notifications

Keep informed of the latest rmware updates,

ensuring that your router stays at its best.

Button Legend

Button Description

RESET

WPS

ON/OFF

Press to start a WPS synchronization.

Indicator Status Indication

Wi-Fi

Power

DSL

Internet

LAN

O

Flash

There is a device connected to the LAN Port.

There is no device connected to the LAN Port.

The system has started up successfully.

On DSL line is synchronized and ready to use.

On The network is available.

O There is no successful Internet connection.

On The wireless function is working properly.

WPS handshaking is in process. The LED will turn

solid on if a wireless device is connected to the

network. If there is no wireless connection, it will

keep flashing for 2 minutes before turning solid

on (if the wireless function is disabled during

WPS handshaking, it will go off ).

Flash DSL synchronization is in progress.

O There is no connection to the DSL port or DSL

synchronization fails.

Flash The system is starting up.

O The modem router is off.

The wireless function is disabled.

Press and hold until all the LEDs turn on momentarily to restore

the modem router to its factory default settings.

Press to power on or o the modem router.

http://tplinkmodem.net

Safety Information

Keep the device away from water, fire, humidity or hot environments.

Do not attempt to disassemble, repair, or modify the device.

Do not use damaged charger or USB cable to charge the device.

Do not use any other chargers than those recommended.

Do not use the device where wireless devices are not allowed.

Adapter shall be installed near the equipment and shall be easily accessible.

A2. Alternatively, restore the modem router to its factory default settings and then set a

new password.

For the Wi-Fi network:

A1. The default Wireless Password/PIN can be found on the product label at the bottom

of the modem router.

A2. If the default wireless password has been changed, log in to the web management

page and go to Basic > Wireless to retrieve or reset your password.

Q5. How do I restore the modem router to its factory default settings?

A2. Log in to the web management page of the modem router. Go to Advanced >

System Tools > Backup & Restore and click Factory Restore. The modem router

will restore and reboot automatically.

A1. With the modem router powered on, press and hold the RESET button on the modem

router until all the LEDs turn on momentarily , then release the button.

Support

For technical support, user manuals and more information, please

visit https://www.tp-link.com/support, or simply scan the QR code.

Tp-Link TD-W9960 V1.20 [2/2] Already have a modem

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