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TD-W8968 V2
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Tp-Link TD-W8968 V2 [2/2] Troubleshooting

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Web based Quick Setup Wizard Select Operation Mode and then click Next to continue Here we use ADSL Modem Router Mode as an example For Mac OS Linux Windows users who are unable to run the Resource CD Enter the PPPoE Username and Password provided by your ISP After confirming the password click Next to continue For 3G Router Mode or Wireless Router Mode configuration please refer to 3 2 Quick Installation Guide on User Guide You can get the User Guide on Resource CD or download from our website www tp link com Select your Country and ISP from the drop down list then click Next If your country or ISP is not listed please select Other Enter VPI VCI values and select Connection type provided by your ISP then click Next The WLAN function is enabled by default Create an easy to remember Wireless Network Name SSID It is also strongly recommended to set a password for the wireless network to prevent outside intrusion Click Next to continue El Please confirm all parameters Click Back to modify them or click Save to save your settings Then the following page will display click Finish to make your settings take effect Password ES 3G backup function is disabled by default Click Next to skip to the next step Record your wireless information here Wireless Network Name SSID ___________________________ Password __________________________________________________ 3G can be set as a backup connection method if your current connection is unavailable You can enable 3G backup function if needed and plug the 3G modem into the USB port of your modem router Select Other for your country or ISP you can manually enter the VPI VCI values and select Connection type For the advanced configurations please log on to www tp link com select your region search for the product User Guide can be found under the Download tab on the product page Technical Support Troubleshooting T1 How can I restore my modem router s configuration to its factory default settings In the Configure IPv4 box under TCP IP select Using DHCP Click Apply to save the settings Once the modem router is reset the current settings will be lost and you will need to reconfigure the modem router We strongly suggest you back up the current settings before resetting the modem router For Windows 7 With the modem router powered on use a pin to press and hold the RESET button on the rear panel for 8 to 10 seconds before releasing it Right click Wireless Network Connection or Local Area Connection and then click Properties Select Internet Protocol Version 4 TCP IPv4 and then click Click Start Control Panel Network and Internet View network status Change adapter settings Properties Select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK For Windows XP Click Start Control Panel Network and Internet Connections T2 What can I do if I forget my password 1 For default wireless password Please refer to the Wireless Password PIN lableled on the bottom of the modem router 2 For the web management page password Reset the modem router first and then use the default user name and password admin admin T3 What can I do if I cannot access tplinkmodem net For Mac OS X Click the Apple icon on the upper left corner of the screen Go to System Preferences Network Select Airport on the left menu bar and then click Advanced for wireless configuration or select Ethernet for wired configuration Network Connections Right click Wireless Network Connection or Local Area Connection and then click Properties Select Internet Protocol TCP IP and then click Properties Select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK For Windows 8 Move your mouse to the lower right corner and click the Search icon in the Popups Go to Apps type Control Panel in the search box and press Enter Go to Control Panel View network status and tasks Change adapter settings Right click Ethernet select Properties Then double click Internet Protocol Version 4 TCP IPv4 Select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK T4 What can I do if I cannot access the Internet 1 Check your cables and make sure they are all plugged in securely including the telephone line Ethernet cables and power adapter 2 Check to see if you can log on to the web management page of the modem router The default address of the web management page is tplinkmodem net If you can try the following steps If you are unable to access the web management page please refer to T3 and then try to access the Internet again after following those steps 3 Consult your ISP and make sure all the VPI VCI Connection Type account username and password are correct If they are not please repleace them with the correct settings and try again 4 If you still cannot access the Internet please restore your modem router to its factory default settings and reconfigure your modem router following the instructions in this QIG 5 Please feel free to contact our Technical Support if the problem still exists T5 How can I configure the USB features Please refer to our Application Guides They can be found on the resource CD or on the web 1 CD Access Open Resource CD and find the folder named Application Guide The guides can be found inside this folder 2 Web Access http www tp link com app usb For more details about Troubleshooting and Technical Support contact information please log on to our Technical Support website http www tp link com en support For more troubleshooting help go to http www tp link com en support faq To download the latest Firmware Driver Utility and User Guide go to http www tp link com en support download For all other technical support please contact us by using the following details Global Australia New Zealand Tel 86 755 26504400 Tel NZ 0800 87 5465 Toll Free Fee Depending on rate of different AU 1300 87 5465 Depending on 1300 policy carriers IDD E mail support au tp link com Australia E mail support tp link com support nz tp link com New Zealand Service time 24hrs 7 days a week Service time 24hrs 7 days a week USA Canada Singapore Toll Free 1 866 225 8139 Tel 65 6284 0493 E mail support usa tp link com Fee Depending on rate of different carriers Service time 24hrs 7days a week E mail support sg tp link com UK Service time 24hrs 7 days a week Tel 44 0 845 1470017 Ukraine Fee Landline 1 p 10 5p min depending on the time of day Mobile 15p 40p min Tel 0800 505 508 depending on your mobile network Fee Free for Landline Mobile Depending on E mail support uk tp link com rate of different carriers Service time 24hrs 7days a week E mail support ua tp link com Turkey Service time Monday to Friday 10 00 to 22 00 Tel 0850 7244 488 Turkish Service Malaysia Fee Depending on rate of different carriers Toll Free 1300 88 875 465 E mail support tr tp link com E mail support my tp link com Service time 09 00 to 21 00 7days a week Service time 24hrs 7days a week Brazil Toll Free 0800 608 9799 Portuguese Service E mail suporte br tp link com Service time Monday to Friday 09 00 to 20 00 Saturday 09 00 to 15 00 Italy Tel 39 023 051 9020 Fee Depending on rate of different carriers E mail support it tp link com Service time Monday to Friday 09 00 to 13 00 14 00 to 18 00 Indonesia Tel 62 021 63861936 Fee Depending on rate of different carriers E mail support id tp link com Service time Monday to Friday 09 00 to 8 00 Except public holidays Germany Austria Tel 49 1805 875 465 German Service 49 1805 TPLINK 43 820 820 360 Fee Landline from Germany 0 14EUR min Landline from Austria 0 20EUR min E mail support de tp link com Service Time Monday to Friday 09 00 to 12 30 and 13 30 to 17 30 GMT 1 or GMT 2 DST in Germany Except bank holidays in Hesse Poland Tel 48 0 801 080 618 48 223 606 363 if calls from mobile phone Fee Depending on rate of different carriers E mail support pl tp link com Service time Monday to Friday 09 00 to 17 00 GMT 1 or GMT 2 DST Switzerland Tel 41 0 848 800 998 German Service Fee 4 8 Rp min depending on rate of different time E mail support ch tp link com Service time Monday to Friday 09 00 to 12 30 and 13 30 to 17 30 GMT 1 or GMT 2 DST France Tel 0820 800 860 French service Fee 0 118 EUR min from France Email support fr tp link com Service time Monday to Friday 09 00 to 18 00 Except French Bank holidays Russian Federation Tel 8 499 754 5560 Moscow NO 8 800 250 5560 Toll free within RF E mail support ru tp link com Service time From 10 00 to 18 00 Moscow time Except weekends and holidays in RF TP LINK TECHNOLOGIES CO LTD WWW tp link COm

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