Zkteco PL-52D18E [5/5] Trouble shooting

4 2.4 Inch TFT POE Terminal User Manual

3. Preset 94 and 95 is only available for the camera with OSD.

3 Trouble shooting

Issue Possible Reason Solution

Remote access is not

available

1. Camera fails to connect with Extra-net.

2. Camera and Switch not in same segment.

1.Check the network, ensure camera

connect well with Extra-net.

2. Set the camera and switch in same

segment.

Night vision is not

good, camera restart

constantly

Power cable is extended or power supply is

damaged cause low voltage.

1.The extension should be within 5M, or

change a new power supply.

Unable to control the

camera

1. Lower power, and camera restart

constantly.

2. Wrong communication settings.

1.Change the power supply.

2. Reset communication to PELCOD,

9600, Address 1.

Unable to run tour

1. NVR can’t support preset commands over

64 digit.

2. NVR is unable to call the preset before

setting it up.

1.Refer to 2.4 shortcut commands list,

start with 3X to replace.

2.Set up preset point first then call it.

No image after

connecting with NVR

NVR or Client can’t support H.265 decoding

1.Change a NVR which supports H.265 or

change camera to H.264.