Zkteco PS-52B10F [54/55] Appendix iii exception handling

Zkteco PS-52B10F [54/55] Appendix iii exception handling
46 2.4 Inch TFT POE Terminal User Manual
Appendix III Exception Handling
Issue Possible Reason Solution
After power is
applied, there is no
action (self-test)
Cable harness is improperly connected
Verify that the orientation of the
connector input
Input power voltage is too low Verify the voltage of the input power
Power supply does not work Change a new power supply
PTZ has not finish self-test Please wait 90 seconds
Noise after
self-testing
Mechanical obstruction Verify and correct it
Camera module is not installed correct Correct
Low power Change the correct power supply
Image is no stable.
Low power
Check the power supply or make sure
the power input is AC24V / DC12V
Network cable properly connected.
Verify the connection of the network
cable
Image is blurring
Camera is on manual focus Change to auto focus
The lens is dusted Clean the lens
Controlling the
dome is not
smooth
Power is too low
Change the AC24V / DC12V Power
supply
Communication distance is too long
Make sure the distance is in the
allowed range
No video signal
Wrong installation of plug-in for video
Refer to the installation part, use
controls and reset up the plug-in
IP address fails to ping
Set default as 192.168.110 segment,
or revise the IP address
IP address pings through, but no video
Check whether the video is recorded
online or stop the recording
IP address conflicts with other devices Set one IP different from others

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