Avaya 1403 [15/48] Chapter 3 handling calls

Chapter 3: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as

answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the green LED associated with the call will flash. The

incoming call is usually selected automatically. However, if you are already on a call or if you

receive more than one incoming call at a time, you may need to select the call you want to

answer manually.

• If you are not on another call, do one of the following:

- Lift the handset.

- Press the call appearance button whose green LED flashes for the incoming

call.

- Press the Speaker button to answer using the speakerphone.

- Press the Headset button to answer using the headset.

- Press the ON button to answer using a wireless headset.

• If you are on another call, press the call appearance button whose green LED flashes

for the incoming call.

Note:

If the Auto Hold (Communication Manager) feature is enabled by your system

administrator, you can answer another call without first putting an active call on hold.

If Auto Hold is not enabled, you must put your active call on hold before answering

the incoming call; otherwise, you will drop the active call when you answer the

incoming call.

Sending an incoming call directly to voicemail

To send an incoming call directly to voicemail without answering, press the To Vmail

softkey.

Avaya 1400 Series Digital Deskphone User Guide March 2011 15