Samsung UE32T4500AU — troubleshooting Common Issues with Video Apps and TV Settings [39/44]

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Samsung UE32T4500AU [39/44] What is remote support
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Video Apps problems (Youtube etc)
Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. ( > Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go
to
> Settings > General > Eco Solution > Ambient Light Detection.
If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient
Light Detection function.
The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease
picture brightness.

Содержание

Discover solutions for common video app problems and learn how to optimize your TV settings. Get tips on remote support and eco sensor adjustments for better viewing.