SilverStone TOB03 [8/8] For north america usasupport silverstonetek com silverstone technology in north america may repair or replace defective product with refurbished product that is not new but has been functionally tested replacement product will be warranted for remainder of the warranty period or thirty days whichever is longer all products should be sent back to the place of purchase if it is within 30 days of purchase after 30 days customers need to initiate rma procedure with silverstone technology in usa by first downloading the usa rma form for end users form from the below link and follow its instructions http silverstonetek com contactus php for australia only support silverstonetek com our goods come with guarantees that cannot be excluded under the australian consumer law you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage you are also entitled to have the goods repaired or replaced if the goods fail to be of a