M-Audio Key Rig [18/29] Troubleshooting

Chapter

Troubleshooting

Key Rig has been tested in a wide range of systems and operating conditions.

However, there are virtually limitless numbers of operating scenarios, any of

which could affect your system’s performance. Though this section cannot

cover all possible situations you may encounter, we would like to offer some

suggestions for dealing with possible problems. If you are still not able to ﬁnd

the answer you are looking for, please feel free to contact M-Audio technical

support for further assistance.

problem 1:

The sound card selector drop down menu does not list my sound card.

Solution 1: Key Rig requires a sound card running ASIO drivers.

problem 2:

When I press a key, there is a noticeable delay before I hear any sound.

Solution 2: This delay is known as latency. Latency is determined by the

buffer setting, the speed of your computer, and the audio drivers you are

using. The goal is to set your sound card’s buffer size as low as possible

without experiencing artifacts in the audio. Faster computers generally allow

for smaller buffer size settings, and thus less latency.

Some third party applications may install an ”ASIO wrapper” on your system

that allows loading a WDM driver within an ASIO application. This is done

by “wrapping” the WDM driver into a generic ASIO shell. In other words, the

WDM driver is disguised as an ASIO driver. This method does not resolve

latency problems. An example of how such an ASIO wrapper may appear in

your system is “ASIO Multimedia Driver.” . Sound cards with true ASIO driver

support are strongly recommended for use with Key Rig and usually have

brand or product-speciﬁc information in the driver name (e.g. M-Audio USB

ASIO).

problem 3:

I hear pops and clicks in the audio when using the Key Rig Virtual Instrument

Solution 3: Try increasing your sound card’s buffer size until there are no

artifacts in the audio. See the documentation associated with your sound card

for more information on this.