Sencor SMP 9000 [63/68] Frequently asked questions

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12 Frequently Asked Questions Question 1 When I try to disconnect the USB device I keep on getting The device Generic volume cannot be stopped right now Try stopping the device again later message what should I do Answer Close any program that might be accessing data on the player including Windows Explorer If it does not work close all programs and wait for another 20 seconds then try the green arrow icon again If it still does not work you should shut down the player and disconnect the USB cable Question 2 I find new file names and folder names that I never created before or they have strange gibberish names Answer Most likely the player s file allocation table FAT has been corrupted This might be due to the player shutting down due to low battery power while reading or writing to your computer by the USB connection Windows and Macintosh often write extra files to the hard disk such as finder def or System volume info These are normal and will not do any harm to the player Question 3 I used my player to transfer files back and forth between different computers Will defragmenting the player hard disk do any harm to it Answer Defragmenting the player hard disk may be useful after having transferred many files to and from the player It is never harmful to use the defragment on the player Make sure no other programs are running while using the Windows defragment utility Make sure you have connected the player with the external power adapter during this procedure Question 4 My files have disappeared from the player Answer Make sure that you browse your files via the correct browser mode which means correct filtered views such as Photos Music or Movies Question 5 During power on why does the TV have a short flashing blue screen or screensaver Answer This is normal when the system initializes it will setup the corresponding parameters so it can output the correct video signal to the TV during the initializing time the TV will receive incorrect signals or the signals will not be stable and will cause the TV screen to flash some TV s will treat this as no signal and will display a blue screen or screensaver Question6 Why couldn t the player find the hard disc Answer Make sure the firmware is installed correctly and no system partitions on the HDD were deleted If hard disc failure occurs please backup your data and reinstall the firmware Question Why the transmission speed of my HDD can t up to 3Gbps or higher when connected to PC Answer Make sure there is a USB 3 0 host controlr installed on your PC the transmission speed is related with HDD itself and also the configuration of PC Questions Why can t I find my USB drive in file manager Answer Try to replace a short USB cable or plug in the power cable to your USB drive You are suggested to plug in one USB drive at the same time EN 61

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