Benq FP222W a [33/36] Troubleshooting

33 Troubleshooting

9. Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the

How to adjust the screen resolution on page 20 section, and then select the correct

resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by

working through the instructions in the How to adjust the screen refresh rate on page 21 section It

is normal for blurring to occur due to conduction losses in extension cables. You can minimize

these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the How to adjust the screen resolution on page 20 section. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or

more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD

technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “Yes” in the “Caution” message

box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three

primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is

bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means

you are using a display mode that this monitor does not support, please change the setting to one

of the supported mode. Please read “Supported PC Timings on page 36” section. Recommended

mode is 1680 x 1050 @ 60Hz.

Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on

the computer keyboard or move the mouse. If that does not help, check the signal cable

connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.