Hisense U5120GW+ [22/24] Play fi
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Hisense U5120GW+ [22/24] Play fi

Hisense U5120GW+ [22/24] Play fi
22
13. Troubleshooting
To keep the warranty valid, never try to repair the
system yourself. If you encounter problems when
using this unit, check the following points before
requesting service.
No power
• Ensure that the AC cord of the apparatus is
properly connected .
• Ensure that there is power at the AC outlet.
• Press standby button to turn the unit on.
Remote control does not work
• Before you press any playback control
button, rst select the correct source.
• Reduce the distance between the remote
control and the unit.
• Insert the battery with its polarities (+/-)
aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor
on the front of the unit.
No sound
• Make sure that the unit is not muted. Press
or VOL+/– button to resume normal
listening.
• Press
button on the unit or on the remote
control to switch the soundbar to standby
mode. Then press the button again to
switch the soundbar on.
• Unplug both the soundbar and the
subwoofer from the mains socket, then plug
them again. Switch on the soundbar.
• Ensure the audio setting of the input source
(e.g. TV, game console, DVD player, etc.) is set to
PCM or Dolby Digital mode while using digital
(e.g. HDMI, OPTICAL, COAXIAL) connection.
• The subwoofer is out of range, please move
the subwoofer closer to the soundbar. Make
sure the subwoofer is within 5 m of the
soundbar (the closer the better).
• The soundbar may have lost connection with
the subwoofer. Re-pair the units by following
the steps on the section “Pairing the Wireless
Subwoofer with the Soundbar”.
• The unit may not be able to decode all digital
audio formats from the input source. In this
case, the unit will mute. This is NOT a defect.
device is not muted.
I can’t nd the Bluetooth name of this unit
on my Bluetooth device for Bluetooth
pairing
• Ensure the Bluetooth function is activated on
your Bluetooth device.
• Ensure you have paired the unit with your
Bluetooth device.
The Soundbar turns o
• When the unit's external input signal level is
too low, the Sound Bar will be automatically
turn o after 15 minutes. Please increase the
volume level of your external device.
The subwoofer is idle or the indicator of
subwoofer do not light up.
• Please unplug power cord from the mains
sockect, and plug it in again after 4 minutes
to reset the subwoofer.
Wi-Fi
Wi-Fi connection cannot be established.
• Check the availability of WLAN network on
the router.
• Place the Wi-Fi router closer to the unit.
• Make sure the password is correct.
• Check the WLAN function or reboot the
modem and Wi-Fi router.
Play-Fi
Cannot discover the Play-Fi supported devices
from the app.
Make sure the device is connected to the Wi-Fi.
Cannot play Play-Fi music.
• Certain network service or contents available
through the device may not be accessible
in case the service provider terminates its
service.
• When the rst time setup is not successful,
close the DTS Play-Fi. Restart the app.
• When the speaker is set as Stereo Pairs or
Surround Sound, the speaker need to be
disconnected in the app before being used
separately.

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