Thermex NOBEL N 15 O [21/44] About the manufacturer
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Thermex NOBEL N 15 O [21/44] About the manufacturer

Thermex N 15 U [21/44] About the manufacturer
Switched on EWH does
not heat water.
The indicator lamp is off.
Contact the utility
No voltage
Disconnect the EWH from the
mains, remove the protective
cover, press the switch of the
temperature switch until it
clicks (Fig. 2), install the cover
and switch on the power
The temperature was activated
or not switched on
The RCD was activated
(if available)
Press the reset button of the
RCD. Check the voltage
Contact the service center
Network wire is damaged
The above-mentioned malfunctions are not defects of the EWH and should be eliminated by the
customer or by a specialized organization at the consumer's expense.
If it is not possible to remedy the malfunction with the help of the above-mentioned recommendations,
or in case of other problems, contact the service center specified in the operation manual.
Transportation and storage of electric water heaters
Transportation and storage of electric water heaters should be carried out in accordance with the
manipulation signs on the package:
1. 2. 3. 4.
1. Need to protect cargo from moisture;
2. Fragile cargo, careful handling;
3. Recommended temperature range of cargo storage: +10 °С to +20 °С;
4. Correct vertical position of the cargo;
The rules and conditions for storage and transportation are also indicated on the packaging of the
product.
Disposal
Subject to observance of the rules of installation, operation and maintenance of the EWH and
compliance of the quality of the used water with the current standards, the manufacturer sets for the
EWH the service life of 7 years from the date of purchase of the EWH. All components of the water
heater are made of materials that can be used, if necessary, for its environmentally safe disposal,
which must be in accordance with the rules and regulations of the country where the water heater is
used.
Manufacturer's warranty
The manufacturer sets the warranty period of 1 year for the water heater, while the warranty period for
the parts and components are as follows:
for water-containing storage (internal tank) – 7 years;
for other components (heating element, thermostat, indicator lamps, gaskets, temperature indicator,
RCD, safety valve) –1 year.
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The warranty period commences on the date of purchase of the EWH. In the absence or correction of
the date of purchase and the stamp of the store, the warranty period commences on the release date
of the EWH.
Claims during the warranty period are accepted if there is a warranty card with the marks of the
dealer and the nameplate on the EWH case.
When installing and operating the EWH, the consumer should follow the requirements
ensuring trouble-free operation of the device during the warranty period:
observe the safety measures and the installation, connection, operation and maintenance
џ
rules set forth in this manual
avoid mechanical damage from negligent storage, transportation, and installation
џ
avoid freezing of water in the EWH
џ
use water without mechanical and chemical impurities for heating in the EWH
џ
operate the EWH with a properly working safety valve supplied with the EWH
џ
The manufacturer is not liable for any deficiencies caused by the consumer violating the installation,
operation and maintenance of the EWH described in this manual, including cases where these
deficiencies arose due to unacceptable network (electrical and water supply) parameters, in which
the EWH operated, and due to the interference of third parties. Claims for the appearance of the EWH
manufacturer's warranty does not apply.
Repair, replacement of parts and components within the warranty period will not extend the warranty
period for the EWH in general, while the warranty period for replaced or repaired components will
expire at the expiration of the warranty period for the EWH.
WARNING! The failure of the safety valve or power cord is not a malfunction of the EWH itself and
does not entail the replacement of the EWH. The responsibility for compliance with the installation
and connection rules rests with the purchaser (in case the EWH was connected unaidedly), or with
the installation organization that made the connection.
About the manufacturer
Heating Equipment LTD
44, Moskovskoe Shosse, Tosno, Leningrad Region, 187000, Russia
187000, Russia, Leningrad Region, 44, Moskovskoe Shosse, Tosno
All models have passed mandatory certification and meet the requirements of the
Technical Regulations of the Customs Union TР TС 004/2011, TP TС 020/2011,
TP ЕАЭС 037/2016 Certificate of Conformity No. TС , RU C-RU.АД07.В.02589/20
and also comply with European Directives 2014/35/EU, 2014/30/EU.
Warranty and service support in Russia: tel.: 8-800-333-50-77
(Monday–Friday: 09:00 am – 08:00 pm, Saturday, Sunday: 10:00 am – 06:00 pm Moscow time, call
within Russia is free), e-mail: service@thermex.ru
Head service center – installation and connection of EWH, warranty and post-warranty repair:
63 Blagodatnaya Str., St. Petersburg, 196105, Russia, tel.: (812) 313-32-73.
Telephones and addresses of authorized service centers in other cities and regions of Russia can be
found on the website at www.thermex.ru, or contact the service center indicated by the dealer:
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